Avatar

Maja Zivkovic

  • Total activity
    54
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    38
  • Subscriptions
    6

Posts

Recent activity by Maja Zivkovic Recent activity Votes
  • Working with Custom Metrics, especially with tags

    Answered

    I want to track the number of times a macro is used, and with how much success (CSAT) compared to personal macros created by the agents. The best way I've come up with to do this is to give each ma...