Piotr Szlazak
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Activity overview
Latest activity by Piotr Szlazak-
Piotr Szlazak commented,
Hi,I applied small workaround - using appropriate placeholder I'm adding encoded ticket id to the subject of notification pushed using email target: [{{ticket.encoded_id}}] Please note that square ...
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Piotr Szlazak commented,
Hello,I don't agree with this statement: "The target notification system is not designed to thread to an existing ticket and it is expected behavior that a new ticket would be created". It create...
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Piotr Szlazak commented,
@Travis: Can you try {{ ticket.requester.first_name | strip }} ?Check https://github.com/Shopify/liquid/wiki/Liquid-for-Designers for full guide. Regards,Piotr
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Piotr Szlazak commented,
Hello,I figured it out. First - list of end-user IDs is needed:https://developer.zendesk.com/rest_api/docs/core/users#list-users Hint: /api/v2/users.json?role[]=end-user Having user ID, it's possib...
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Piotr Szlazak commented,
Hi,I have created users via API. Welcome email was not sent, which was my intention. Now, when everything is ready, I would inform my end-users about their new accounts and ask them to set their pa...