Montana
- Total activity 68
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 24
- Subscriptions 24
Activity overview
Latest activity by Montana-
Montana commented,
We're excited about these changes to call reporting! We're having extremely high call volumes at this time, and currently we're seeing a large amount of calls that are getting reporting in the "not...
-
Montana commented,
To continue to echo everyone's feedback, this is a useless feature that misleads customer expectations rather than sets them. Personally, I think wait time is also subject to much greater fluctuat...
-
Montana commented,
Helder Eloy Christian Rodriguez hi there! we recently started more heavily implementing SMS and trying to push customers from Voice to SMS. While MMS is not supported, we have found that shifting t...
-
Montana commented,
Sergio Anarte Adarsh Shet we have had luck with whitelisting the domains of the no-reply emails that we need to go to the queue rather than suspended tickets. i am not sure if you have tried this a...
-
Montana commented,
hi @Antonina Vodovitska this does not directly address your question, and i'd love to see if another person from the community does have a direct solution to that issue! however, our workaround for...
-
Montana commented,
I'd love to do this! Who you would like to connect with: both users in my area and users in my industry (especially interested in users in the same industry!) Where in the world you are: Austin, ...
-
Montana commented,
Brett - Community Manager Eric Witman and to Victoria (not sure which Victoria to tag to get the person on the ticket above) - we solved for having the callback greeting play by using the Wait Gree...
-
Montana commented,
Andrew J - I agree that it's ideal to keep it all on the same ticket, and this is a workaround for that specific limitation, choosing to instead give agents context and creating a new follow-up thr...
-
Montana commented,
Thanks for the suggestion Devan - posted! https://support.zendesk.com/hc/en-us/community/posts/360040160033-Tiggers-Automation-based-Notifications-Workaround-for-posting-comment-in-ticket
-
Montana created a post,
Tiggers/Automation-based Notifications: Workaround for posting comment in ticket
Problem: When you use a trigger or automation to fire a notification, it is only possible to see the notification in Events - the notification is not appended as a comment to the ticket. This creat...