Montana
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Total activity81
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Last activity
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Member since
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Following0 users
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Votes27
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Activity overview
Latest activity by Montana-
Montana commented,
seconding everyone else on this thread - we manage multiple brands and multiple teams in zendesk, so we have a long list of unique gmail inboxes connected in zendesk that we rely on. it's definitel...
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Montana commented,
hi, i'd love to source a creative solution to a Transfer to Group issue we're having. this issue is taking place between transferring from our subscription team to our gen support team. customer ...
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Montana commented,
Hi! I'm currently experiencing a bug where I am unable to edit an article with a Content Block on it - it is not accessible when I attempt to edit it. This specific article is also configured to be...
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Montana commented,
To continue to echo everyone's feedback, this is a useless feature that misleads customer expectations rather than sets them. Personally, I think wait time is also subject to much greater fluctuat...
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Montana commented,
Tramontina USA Inc Christian Rodriguez hi there! we recently started more heavily implementing SMS and trying to push customers from Voice to SMS. While MMS is not supported, we have found that shi...
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Montana commented,
Sergio Anarte Adarsh Shet we have had luck with whitelisting the domains of the no-reply emails that we need to go to the queue rather than suspended tickets. i am not sure if you have tried this a...
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Montana commented,
hi @Antonina Vodovitska this does not directly address your question, and i'd love to see if another person from the community does have a direct solution to that issue! however, our workaround for...
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Montana commented,
I'd love to do this! Who you would like to connect with: both users in my area and users in my industry (especially interested in users in the same industry!) Where in the world you are: Austin, ...
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Montana commented,
Brett Bowser Eric Witman and to Victoria (not sure which Victoria to tag to get the person on the ticket above) - we solved for having the callback greeting play by using the Wait Greeting. We reco...
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Montana commented,
Andrew J - I agree that it's ideal to keep it all on the same ticket, and this is a workaround for that specific limitation, choosing to instead give agents context and creating a new follow-up thr...