Montana
- Total activity 49
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 20
- Subscriptions 16
Activity overview
Latest activity by Montana-
Montana commented,
Andrew J - I agree that it's ideal to keep it all on the same ticket, and this is a workaround for that specific limitation, choosing to instead give agents context and creating a new follow-up thr...
-
Montana commented,
Thanks for the suggestion Devan - posted! https://support.zendesk.com/hc/en-us/community/posts/360040160033-Tiggers-Automation-based-Notifications-Workaround-for-posting-comment-in-ticket
-
Montana created a post,
Tiggers/Automation-based Notifications: Workaround for posting comment in ticket
Problem: When you use a trigger or automation to fire a notification, it is only possible to see the notification in Events - the notification is not appended as a comment to the ticket. This creat...
-
Montana commented,
This wouldn't work for everyone's use case who's commenting, but this is helpful for the use-case of agents seeing the notification as a comment rather than having to look at events - if you set th...
-
Montana created a post,
Multi-Brand: Separate Call Queues for Separate Brands
We are Enterprise with Multi-Brand support, and we've worked with our Success Manager to get the highest wait and queue numbers Zendesk will allow. What we really need is for our call queue wait ti...
-
Montana created a post,
Multi-Brand: Restricting Macros by Brand rather than Group
I think a community forum post used to exist on this thread, and a lot of feedback on this issue exists in this thread: https://support.zendesk.com/hc/en-us/articles/224576708-Restrict-macros-by-br...
-
Montana commented,
Upvoted as well - For our use case, we request three features to assist with merging across different requesters/orgs, etc: As is echoed in this thread, it should not be possible to merge tickets...
-
Montana commented,
Upvoted - we have the exact same use case and it's a consistent struggle to always have agents selecting the correct outbound call number, especially when we require multiple outbound lines to serv...
-
Montana commented,
Nicole - Community Manager hi there! I'm having the same issue as many multi-brand folks on this thread. I'd love to upvote the link posted by Kristian a 2 years ago, but that link doesn't go anywh...
-
Montana commented,
hey Andreas Schuster I appreciate the help! I actually figured out how to make a trigger to put a tag on these specific tickets that were being impacted, and then used the tag for the view. So now ...