Chris Nicholson-Doyle

1. Community
2. Feedback on Chat
3. Disable offline messages for everyone

+1 This is needed by us as well.

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• Chris Nicholson-Doyle
• Created September 16, 2017 01:01
• 1 vote

1. Community
2. Feedback on Support
3. Timestamp in chat transcript in UTC

This would be extremely good for us. We have received some feedback on confusion for this. Seems like a small thing but it would be very helpful.

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• Chris Nicholson-Doyle
• Created August 29, 2017 00:58
• 1 vote

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Getting an OAuth access token for testing purposes

The most well written and simple to follow Zendesk article I have read. Great work!

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• Chris Nicholson-Doyle
• Created June 22, 2017 23:06
• 1 vote

1. Cross Product
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Agent Notification App

Can this be customised to be used by non-admins? ie Our team leads have a specific group.

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• Chris Nicholson-Doyle
• Created May 22, 2017 03:37
• 1 vote

1. Chat
2. ...
3. Using Message
4. Setting up bot handover

How are bots configured? Is this an external application?

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• Chris Nicholson-Doyle
• Created August 02, 2017 02:17
• 0 votes

1. Community
2. Feedback on Support
3. How do you remove inline images from tickets in Support?

Hi Jessie Thanks for your response. If a customer accidentally sends a picture of a credit card this can't be retained in Zendesk for compliance reasons. We were hoping to not have to delete tickets.

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• Chris Nicholson-Doyle
• Created August 29, 2017 23:06
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Searching users, groups, and organizations

How do you search on Twitter or Facebook handle from the Search bar?

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• Chris Nicholson-Doyle
• Created May 16, 2017 02:25
• 0 votes