Lance Le Roux

Total activity

48
Last activity

May 01, 2019 19:59
Member since

November 20, 2017 20:55
Following

0 users
Followed by

0 users
Votes

10
Subscriptions

23

Activity overview

Latest activity by Lance Le Roux

Lance Le Roux created a post, August 06, 2018 04:47
Banning visitors post chat
Answered
1. Community
2. Feedback on Chat
In the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from the Actions drop-down menu. Optional: Enter a reason in the Reason field. Opti...
- Lance Le Roux
- Created August 06, 2018 04:47
- 7 followers
- 5 comments
- 4 votes
Lance Le Roux commented, July 31, 2018 09:10
Hi there Ramin Thanks for the feedback. Is there any plan to develop this option?Say if I go to setting > Banned > Add Visitor From here I can select a drop-down menu with IP, Visitor ID or email a...
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- Lance Le Roux
- Created July 31, 2018 09:10
- 3 votes
Lance Le Roux commented, July 31, 2018 08:16
HI there, I have a question regarding banning a visitor.How can I ban visitor post chat? NOT via API or IP?Use case: If I agents feel there is a visitor that needs to be reviewed, they pass the tic...
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- Lance Le Roux
- Created July 31, 2018 08:16
- 0 votes
Lance Le Roux created a post, July 30, 2018 10:52
Remove hyperlink from incoming tickets
Answered
1. Community
2. Support Q&A
Hi there, I would like to know how can we remove hyperlink from incoming tickets? We get a lot of tickets with numerous forms of hyperlinks, and unfortunately, agents will click on the link before...
- Lance Le Roux
- Created July 30, 2018 10:52
- 3 followers
- 1 comment
- 0 votes
Lance Le Roux commented, March 29, 2018 14:36
Hi there Prakruti, we have a medium size group 160 agents with 6 departments and if I want to do a weekly report of agents ve # of transferred chats .... this would drive me nuts. Is there a plan ...
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- Lance Le Roux
- Created March 29, 2018 14:36
- 0 votes
Lance Le Roux commented, March 15, 2018 13:09
Hi there, I've tested the feature and it works. My only request would be if there could be a delay before masking the number..... our agents need to capture the full number into our system. The cur...
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- Lance Le Roux
- Created March 15, 2018 13:09
- 2 votes
Lance Le Roux commented, January 11, 2018 11:59
Hi there, I agree this would be great to have,
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- Lance Le Roux
- Created January 11, 2018 11:59
- 2 votes
Lance Le Roux commented, January 11, 2018 11:59
Hi there, I agree this would be great to have,
- View comment
- Lance Le Roux
- Created January 11, 2018 11:59
- 0 votes
Lance Le Roux created a post, January 04, 2018 10:04
Time based and date based - Automatic message
Answered
1. Community
2. Feedback on Chat
I would like to notify our customers when we are busy with scheduled maintenance on our websites. There is maintenance that takes place on a monthly base (times and dates may vary according to the ...
- Lance Le Roux
- Created January 04, 2018 10:04
- 2 followers
- 1 comment
- 0 votes
Lance Le Roux created a post, January 03, 2018 11:36
Add image to chat trigger for proactive chatting
Answered
1. Community
2. Feedback on Chat
Hi there I would like to create a proactive chat trigger, with an of our latest promotion. It would be great if when Customizing a Trigger I can send an image of our current promotion. Currently, ...
- Lance Le Roux
- Created January 03, 2018 11:36
- 2 followers
- 1 comment
- 0 votes