Avatar

Lance Le Roux

Follow
  • Total activity 48
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 10
  • Subscriptions 23

Activity overview

Latest activity by Lance Le Roux
  • Avatar

    Lance Le Roux created a post,

    Banning visitors post chat

    Answered
    1. Community
    2. Feedback on Chat

    In the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from the Actions drop-down menu. Optional: Enter a reason in the Reason field.  Opti...

    • Lance Le Roux
    • Created
    • 6 followers
    • 4 comments
    • 4 votes
  • Avatar

    Lance Le Roux commented,

    1. Chat
    2. ...
    3. Agent guide
    4. Banning visitors from accessing Chat

    Hi there Ramin Thanks for the feedback. Is there any plan to develop this option?Say if I go to setting > Banned > Add Visitor From here I can select a drop-down menu with IP, Visitor ID or email a...

    • View comment
    • Lance Le Roux
    • Created
    • 2 votes
  • Avatar

    Lance Le Roux commented,

    1. Chat
    2. ...
    3. Agent guide
    4. Banning visitors from accessing Chat

    HI there, I have a question regarding banning a visitor.How can I ban visitor post chat? NOT via API or IP?Use case: If I agents feel there is a visitor that needs to be reviewed, they pass the tic...

    • View comment
    • Lance Le Roux
    • Created
    • 0 votes
  • Avatar

    Lance Le Roux created a post,

    Remove hyperlink from incoming tickets

    Answered
    1. Community
    2. Support Q&A

    Hi there,  I would like to know how can we remove hyperlink from incoming tickets? We get a lot of tickets with numerous forms of hyperlinks, and unfortunately, agents will click on the link before...

    • Lance Le Roux
    • Created
    • 3 followers
    • 1 comment
    • 0 votes
  • Avatar

    Lance Le Roux commented,

    1. Community
    2. Feedback on Chat
    3. Chat - Tracking transfers

    Hi there Prakruti, we have a medium size group 160 agents with 6 departments and if I want to do a weekly report of agents ve # of transferred  chats .... this would drive me nuts. Is there a plan ...

    • View comment
    • Lance Le Roux
    • Created
    • 0 votes
  • Avatar

    Lance Le Roux commented,

    1. Chat
    2. ...
    3. Agent guide
    4. Hiding credit card numbers in chats and chat history

    Hi there, I've tested the feature and it works. My only request would be if there could be a delay before masking the number..... our agents need to capture the full number into our system. The cur...

    • View comment
    • Lance Le Roux
    • Created
    • 2 votes
  • Avatar

    Lance Le Roux commented,

    1. Community
    2. Feedback on Chat
    3. Ability for admins to logout agents

    Hi there, I agree this would be great to have,

    • View comment
    • Lance Le Roux
    • Created
    • 2 votes
  • Avatar

    Lance Le Roux commented,

    1. Community
    2. Feedback on Talk
    3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

    Hi there, I agree this would be great to have,

    • View comment
    • Lance Le Roux
    • Created
    • 0 votes
  • Avatar

    Lance Le Roux created a post,

    Time based and date based - Automatic message

    Answered
    1. Community
    2. Feedback on Chat

    I would like to notify our customers when we are busy with scheduled maintenance on our websites. There is maintenance that takes place on a monthly base (times and dates may vary according to the ...

    • Lance Le Roux
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Avatar

    Lance Le Roux created a post,

    Add image to chat trigger for proactive chatting

    Answered
    1. Community
    2. Feedback on Chat

    Hi there I would like to create a proactive chat trigger, with an  of our latest promotion. It would be great if when Customizing a Trigger I can send an image of our current promotion. Currently, ...

    • Lance Le Roux
    • Created
    • 2 followers
    • 1 comment
    • 0 votes