Lance Le Roux
- Total activity 51
- Last activity
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Activity overview
Latest activity by Lance Le Roux-
Lance Le Roux created a post,
Banning visitors post chat
AnsweredIn the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from the Actions drop-down menu. Optional: Enter a reason in the Reason field. Opti...
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Lance Le Roux commented,
Hi there Ramin Thanks for the feedback. Is there any plan to develop this option?Say if I go to setting > Banned > Add Visitor From here I can select a drop-down menu with IP, Visitor ID or email a...
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Lance Le Roux commented,
HI there, I have a question regarding banning a visitor.How can I ban visitor post chat? NOT via API or IP?Use case: If I agents feel there is a visitor that needs to be reviewed, they pass the tic...
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Lance Le Roux created a post,
Remove hyperlink from incoming tickets
AnsweredHi there, I would like to know how can we remove hyperlink from incoming tickets? We get a lot of tickets with numerous forms of hyperlinks, and unfortunately, agents will click on the link before...
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Lance Le Roux commented,
Hi there Prakruti, we have a medium size group 160 agents with 6 departments and if I want to do a weekly report of agents ve # of transferred chats .... this would drive me nuts. Is there a plan ...
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Lance Le Roux commented,
Hi there, I've tested the feature and it works. My only request would be if there could be a delay before masking the number..... our agents need to capture the full number into our system. The cur...
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Lance Le Roux commented,
Hi there, I agree this would be great to have,
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Lance Le Roux created a post,
Time based and date based - Automatic message
AnsweredI would like to notify our customers when we are busy with scheduled maintenance on our websites. There is maintenance that takes place on a monthly base (times and dates may vary according to the ...
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Lance Le Roux created a post,
Add image to chat trigger for proactive chatting
AnsweredHi there I would like to create a proactive chat trigger, with an of our latest promotion. It would be great if when Customizing a Trigger I can send an image of our current promotion. Currently, ...
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Lance Le Roux commented,
Hi there, I agree with Maggie. AHT is vital for our QA department when assessing agent performance (KPI). Is there anything Zendeck can offer us as a solution? As it stands, if I am a customer an...