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Lance Le Roux

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Activity overview

Latest activity by Lance Le Roux
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    Lance Le Roux created a post,

    Banning visitors post chat

    Answered

    In the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from the Actions drop-down menu. Optional: Enter a reason in the Reason field.  Opti...

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    Lance Le Roux commented,

    Hi there Ramin Thanks for the feedback. Is there any plan to develop this option?Say if I go to setting > Banned > Add Visitor From here I can select a drop-down menu with IP, Visitor ID or email a...

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    Lance Le Roux commented,

    HI there, I have a question regarding banning a visitor.How can I ban visitor post chat? NOT via API or IP?Use case: If I agents feel there is a visitor that needs to be reviewed, they pass the tic...

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    Lance Le Roux created a post,

    Remove hyperlink from incoming tickets

    Answered

    Hi there,  I would like to know how can we remove hyperlink from incoming tickets? We get a lot of tickets with numerous forms of hyperlinks, and unfortunately, agents will click on the link before...

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    Lance Le Roux commented,

    Hi there Prakruti, we have a medium size group 160 agents with 6 departments and if I want to do a weekly report of agents ve # of transferred  chats .... this would drive me nuts. Is there a plan ...

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    Lance Le Roux commented,

    Hi there, I've tested the feature and it works. My only request would be if there could be a delay before masking the number..... our agents need to capture the full number into our system. The cur...

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    Lance Le Roux commented,

    Hi there, I agree this would be great to have,

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    Lance Le Roux commented,

    Hi there, I agree this would be great to have,

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    Lance Le Roux created a post,

    Time based and date based - Automatic message

    Answered

    I would like to notify our customers when we are busy with scheduled maintenance on our websites. There is maintenance that takes place on a monthly base (times and dates may vary according to the ...

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    Lance Le Roux created a post,

    Add image to chat trigger for proactive chatting

    Answered

    Hi there I would like to create a proactive chat trigger, with an  of our latest promotion. It would be great if when Customizing a Trigger I can send an image of our current promotion. Currently, ...