Diane Albert
I am no longer using Zendesk in my new position.
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Total activity79
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Last activity
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Followed by4 users
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Activity overview
Latest activity by Diane Albert-
Diane Albert commented,
really important in keeping my sanity too! And I am kind of known to collect data in various forms...I typically have tracked a piece of data before someone knows they need it. Must come from my ...
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Diane Albert commented,
I have never been required to measure things because my group is so small - officially there is only me now and I utilize the help of another employee for part time support. I have two other peopl...
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Diane Albert commented,
I'm using TeamViewer because it has a direct piece in Zendesk, however I find TeamViewer itself to be a little clunky and it's IMHO expensive for my single seat. the connect to zendesk was easy to ...
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Diane Albert commented,
are you loading the image to Zendesk, or are you adding an embedded link from somewhere else? just curious. Because I use SnagIt and Camtasia, I also have a Screencast account and I just found it ...
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Diane Albert commented,
Hey Mollie...I work with images as yearbook tech support and I'm not seeing a big difference between the two visually in the picture you posted, but I know when you work with your own stuff, you ca...
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Diane Albert commented,
okay...sorry on this one. user export is only XML or JSON Settings > Manage > Reports > Export and it looks like it's Professional and Enterprise plans only. TICKET data can be in CSV. now i kno...
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Diane Albert commented,
Hi Adam, you may need to do a user export first, so that you have the external user ID, then go through that spreadsheet and update the email address. In general, Zendesk uses the email address as ...
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Diane Albert commented,
When we launched "Adviser Central" for our yearbook advisers, we sent a HUGE paperclip in their startup kit with our support address on it. We also changed over our "HELP" link in our software to ...
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Diane Albert commented,
@andrew i saw the "cloned_ticket" tag...i do things like that to identify anomalies. That makes sense if you really want to identify this isn't the original. I'm not dealing with any sensitive dat...
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Diane Albert commented,
@andrew...it even holds the ticket solved date? even though you're going to solve the new ticket ostensibly with a new solve date? my need for this is because we've replaced tags along the way and...