Atul Verma
Works at Diziana.
- Total activity 20
- Last activity
- Member since
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Activity overview
Latest activity by Atul Verma-
Atul Verma commented,
Hello, I am facing lill problem in finding App Setup option in left panel as shown in this documentation: Here is my screen : And when I click on "Manage App" option as shown in this picture: It...
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Atul Verma commented,
Is it possible to add an agent with different shift timings. ? Thanks and regards Atul Verma
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Atul Verma commented,
@Arek Gembara : You need to manually create your own greetings (hire someone for voice over with the menu's which you want) in MP3 or wave format under 10 MB size and then upload it, then you can s...
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Atul Verma commented,
Hello Kayla Schmidt, The link which you mentioned for a video, is not working. Please double check it. Thanks and regards Atul Verma
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Atul Verma commented,
Descending order reply (2017) : Sorry for late reply @Guilherme Cernohovski Tavares: You need to buy the service only for using the Talk feature and you get 1$ as a trail so that you can check how...
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Atul Verma commented,
Is this happening with other browser as well? Regards Ataul Verma
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Atul Verma commented,
You are most welcome. I am glad that it worked. Please get in touch with me for any Zendesk related issues. Atul Verma
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Atul Verma commented,
Hello all, Please try the steps mentioned in this link: https://support.zendesk.com/hc/en-us/community/posts/115007702028-Call-Routing-Direct-Dial-an-Agent This might help. Thanks and Regards Atu...
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Atul Verma commented,
Hello Chris, I just tried to create your issue in my Zendesk: - I created Support group 1 for Client A and put Tom in it. - And created Support group 2 for Client B and put Sally in this. You can a...
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Atul Verma commented,
Hello Chris, The feature which you are looking for, may not be available as there is no option to prioritize the agent, but you can make a group with all the agents who so ever will be responsible ...