Kamal Chahine
- Total activity 61
- Last activity
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Activity overview
Latest activity by Kamal Chahine-
Kamal Chahine commented,
Hi Nicole, I read some portions of the article and it does look like part of my request but we also want to also monitor all response times for agents. The use case is: New ticket comes in (not ass...
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Kamal Chahine created a post,
Agent Reporting: Tracking how long tickets sit idle before and after assigned to an agent
We as an organization are trying to set up a report that tracks Agent productivity. Quite simply put, we want to be able to see how long do our support agents react to new tickets coming in, and th...
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Kamal Chahine created a post,
Agent Login/Out Activity Report
I called into Zendesk Support asking about generating a report that covers all of my Agent login/logouts for business days. In my case this would be MON-FRI 9AM-5PM. However I was surprised to he...
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Kamal Chahine commented,
@tom I am also interested in what system you plan on moving to?
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Kamal Chahine commented,
Hello -- I called into Zendesk Support asking about generating a report that covers all of my Agent login/logouts for business days. In my case this would be MON-FRI 9AM-5PM. However I was surpri...
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Kamal Chahine commented,
Ummm can someone provide the exact steps to disable insights for agents in the professional plan?
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Kamal Chahine commented,
Jan WinklerJanuary 11, 2018 15:34 Do I need to leave the browser active in order to receive notifications or can i close the browser window? Does anyone know?
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Kamal Chahine commented,
ahhh ok -- thanks for responding
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Kamal Chahine commented,
I cannot find the App Configuration in the settings page.
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Kamal Chahine commented,
You guys over at Zendesk need to seriously provide your customers (admins) to have configure auto ticket creation. Not every single call needs to be a ticket. In my organisation, I have Three grou...