Kamal Chahine
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Total activity64
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Last activity
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Member since
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Following0 users
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Votes35
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Activity overview
Latest activity by Kamal Chahine-
Kamal Chahine commented,
for some reason - under my ticket type i do not see the Problem or Incident. I think we have that customized. Any idea how i can the Problem or Incident to show up?
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Kamal Chahine commented,
I am also looking for a way and not really getting any help
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Kamal Chahine created a post,
Agent Login/Out Activity Report
I called into Zendesk Support asking about generating a report that covers all of my Agent login/logouts for business days. In my case this would be MON-FRI 9AM-5PM. However I was surprised to he...
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Kamal Chahine commented,
@tom I am also interested in what system you plan on moving to?
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Kamal Chahine commented,
Hello -- I called into Zendesk Support asking about generating a report that covers all of my Agent login/logouts for business days. In my case this would be MON-FRI 9AM-5PM. However I was surpri...
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Kamal Chahine commented,
Ummm can someone provide the exact steps to disable insights for agents in the professional plan?
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Kamal Chahine commented,
Jan WinklerJanuary 11, 2018 15:34 Do I need to leave the browser active in order to receive notifications or can i close the browser window? Does anyone know?
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Kamal Chahine commented,
ahhh ok -- thanks for responding
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Kamal Chahine commented,
I cannot find the App Configuration in the settings page.
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Kamal Chahine commented,
You guys over at Zendesk need to seriously provide your customers (admins) to have configure auto ticket creation. Not every single call needs to be a ticket. In my organisation, I have Three grou...