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Heather

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Activity overview

Latest activity by Heather
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    Heather created a post,

    Easy way to delete 80K of Russian spam?

    Answered
    1. Community
    2. Support Q&A

    We received over 87K of Russian spam overnight. It looks like Zendesk has shut of the firehose (yay!), but we're left with so many tickets to mark as spam and delete (boo!). I was hoping to increas...

    • Heather
    • Created
    • 8 followers
    • 4 comments
    • 2 votes
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    Heather commented,

    1. Community
    2. Support Q&A
    3. Public replies displaying as Internal notes

    Hi Andrew, That's it! Mystery solved. Thank you very much for sharing that article. Have a great day! Heather    

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    Heather created a post,

    Public replies displaying as Internal notes

    Answered
    1. Community
    2. Support Q&A

    Hello hello! We've infrequently been experiencing a weird hinkelbonk over the last week where a reply from a user will display as an Internal note even though it's a Public reply.  It's rather disc...

    • Heather
    • Created
    • 2 followers
    • 2 comments
    • 0 votes