Mike Sharpe
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Latest activity by Mike Sharpe-
Mike Sharpe commented,
got it figured out - it was a plugin that was doing it.
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Mike Sharpe created a post,
An extra signature is being added to replies
When I reply to a ticket it is automatically adding an extra signature and I cant find out where it's coming from? This is only happening when I reply, all other agents work properly. I've checked ...
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Mike Sharpe commented,
The very first step here says there will be a new trigger called "Create a record in Salesforce when ticket is solved," and I do not have that? I have followed all the instructions up to this point...