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Zeke U

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Latest activity by Zeke U
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    Zeke U commented,

    "Calendar hours." Got it. The front page measures calendar hours and you have to specify business hours under Insights.  Meaning calendar and business hours are both legitimate numbers, it's just r...

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    Zeke U commented,

    Thank you for the reply, it is appreciated.  That said, I do have a following query: Under Reporting>Insights (View Only)>Overview, there is a panel marked "Median first reply time" detailing that ...

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    Zeke U commented,

    In sum, providing I've set work hours correctly and incorporated holidays, the FRT clock is paused until re-initiation of business?  And it will no longer be necessary to send a rather pained, stra...