Barbara
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Activity overview
Latest activity by Barbara-
Barbara commented,
Has anyone implemented these triggers with the out-of-office app and gotten these triggers and the out-of-office app to play nicely together so that when the agent is out of office, he/she is not a...
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Barbara commented,
In case this helps anyone... In my sandbox, the Out of office app is configured to enable "confirm status change" and "prevent assignment", but "force unassign tickets" is not enabled. I had a prob...
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Barbara commented,
In my enterprise version of zendesk, the option referred to in Step 5 ( Agents can bypass IP restrictions using mobile apps) does not exist. If I have the Mobile App enabled and IP Address restric...