Barbara

1. Support
2. ...
3. Tickets
4. How can the follow-up tickets retain the ticket assignee?

Has anyone implemented these triggers with the out-of-office app and gotten these triggers and the out-of-office app to play nicely together so that when the agent is out of office, he/she is not a...

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• Barbara
• Created November 09, 2017 21:56
• 0 votes

1. Cross Product
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office v2 app

In case this helps anyone... In my sandbox, the Out of office app is configured to enable "confirm status change" and "prevent assignment", but "force unassign tickets" is not enabled. I had a prob...

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• Barbara
• Created July 19, 2017 16:40
• 0 votes

1. Cross Product
2. ...
3. Managing global security and user access
4. Restricting access to Zendesk Support and your Help Center using IP restrictions

In my enterprise version of zendesk, the option referred to in Step 5 ( Agents can bypass IP restrictions using mobile apps) does not exist.  If I have the Mobile App enabled and IP Address restric...

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• Barbara
• Created June 29, 2017 19:07
• 1 vote