Barbara
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Activity overview
Latest activity by Barbara-
Barbara commented,
Has anyone implemented these triggers with the out-of-office app and gotten these triggers and the out-of-office app to play nicely together so that when the agent is out of office, he/she is not a...
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Barbara commented,
In case this helps anyone... In my sandbox, the Out of office app is configured to enable "confirm status change" and "prevent assignment", but "force unassign tickets"...
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Barbara commented,
In my enterprise version of zendesk, the option referred to in Step 5 ( Agents can bypass IP restrictions using mobile apps) does not exist. If I have the Mobile App enabled and IP Address restric...