Graham Paddon

Total activity

11
Last activity

September 15, 2020 09:38
Member since

March 21, 2018 20:52
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3
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4

Activity overview

Latest activity by Graham Paddon

Graham Paddon commented, September 15, 2020 09:38
Hi David, Thanks for confirming. We use timeline entries to leave notes on customer contact and changes made to orders (alongside automated entries). Example below; Assuming I understand the use ...
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- Graham Paddon
- Created September 15, 2020 09:38
- 0 votes
Graham Paddon commented, September 14, 2020 13:50
Hi David, This is great news - we've been after a better version of the integration to Shopify for a while. However, the email received about the EAP said agents have the ability to process refunds...
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- Graham Paddon
- Edited September 14, 2020 13:53
- 0 votes
Graham Paddon commented, May 28, 2019 13:24
Hi ZD Team, Wondering how you know when to optimise this rule (either by dialling the period up, or down). Assuming the One-touch ticket rate works off the back of this automation (which I believe...
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- Graham Paddon
- Created May 28, 2019 13:24
- 1 vote
Graham Paddon commented, March 21, 2018 20:52
When is a fix on the horizon? I can't believe a global leading platform like zendesk hasn't got a core feature like this locked down already?! Mind-boggling. Looking to change from Genesys PureC...
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- Graham Paddon
- Created March 21, 2018 20:52
- 4 votes

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