
Graham Paddon
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Last activity
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Activity overview
Latest activity by Graham Paddon-
Graham Paddon commented,
Hi David, Thanks for confirming. We use timeline entries to leave notes on customer contact and changes made to orders (alongside automated entries). Example below; Assuming I understand the use ...
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Graham Paddon commented,
Hi David, This is great news - we've been after a better version of the integration to Shopify for a while. However, the email received about the EAP said agents have the ability to process refunds...
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Graham Paddon commented,
Hi ZD Team, Wondering how you know when to optimise this rule (either by dialling the period up, or down). Assuming the One-touch ticket rate works off the back of this automation (which I believe...
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Graham Paddon commented,
When is a fix on the horizon? I can't believe a global leading platform like zendesk hasn't got a core feature like this locked down already?! Mind-boggling. Looking to change from Genesys PureC...