Ron de Vries

1. Support
2. ...
3. Tickets
4. How can I hide ticket forms based on a user's organization?

HI Jaïs Pingouroux Thanks! I will give it a try. Since we are using the Single Sign On as well I will also consult with our Dev Team. I will get back on it once we have it up and running so other m...

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• Ron de Vries
• Created January 15, 2021 14:15
• 0 votes

1. Support
2. ...
3. Tickets
4. How can I hide ticket forms based on a user's organization?

Hi,  Maybe just a shot in the dark but... does anyone know how to show the comments only to a particular User Segment or Organisation? Or perhaps on a specific tag of that organisation or end-user....

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• Ron de Vries
• Created January 14, 2021 23:31
• 0 votes

1. Guide
2. ...
3. Help Center customization
4. How can I hide or show HTML based on user's role or group?

Hello!  Does anyone have any experience or knowhow how to show the Community for a specific User Segment only? I have a User Segment ''Staff'' which are the employees or our company. Since we first...

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• Ron de Vries
• Created December 30, 2020 22:07
• 0 votes

1. Community
2. Feedback on Support
3. Restriction on individual tickets or groups

+1

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• Ron de Vries
• Created November 13, 2020 12:34
• 0 votes

1. Community
2. User Tips & Tricks
3. Insert Google Translate widget to your Helpcenter

Hi Kay,    Dankjewel! :)  I'll check that out when we're onboarding our Spanisch customer.    Regards, Ron  

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• Ron de Vries
• Created November 12, 2020 10:21
• 0 votes

1. Community
2. Feedback on Guide
3. Feature Request: Add a notification banner to Help Center

This would be great! +1 

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• Ron de Vries
• Created June 09, 2020 14:03
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Displaying subsections in your Help Center (Guide Enterprise)

Hi Mary,  I would appreciate that, thanks a lot! 

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• Ron de Vries
• Created June 05, 2020 06:29
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Displaying subsections in your Help Center (Guide Enterprise)

HI Mary,  Sounds good. Hopefully that will work out for you. Would like to know how this turned out once it's finished. Hopefully I will be able to get one of our own Dev's to look into it with me ...

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• Ron de Vries
• Created June 04, 2020 18:58
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Displaying subsections in your Help Center (Guide Enterprise)

Hi Brad,  Thanks for replying! Unfortunately there isn't a native way to accomplish it. It is possible by leveraging API as I understood but that would require extended knowledge of API and taking ...

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• Ron de Vries
• Created June 04, 2020 18:33
• 0 votes

1. Community
2. Support Q&A
3. Migrating from Jira Server to Jira Cloud

Update from ZenDesk: This cutover can be done by using JIRA API's to export all existing links via the List LInks endpoint and re-establish the links upon completing the igration via the Create Lin...

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• Ron de Vries
• Created June 04, 2020 18:29
• 0 votes