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Ron de Vries

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Recent activity by Ron de Vries Recent activity Votes
  • Migrating from Jira Server to Jira Cloud

    Answered

    Hi, We use the Jira integration built by ZenDesk (https://www.zendesk.com/apps/support/jira/?source=app_directory). We are now migrating from Jira Server (offline) to Jira Cloud. When we activate t...

  • Best practice - setting up Data Analytics

    Answered

    Hi,  We are in the process of setting up Data Analytics to track our ticket flow and analyse the type and quantity of questions coming in. I was wondering if someone has faced the same in the past ...

  • Best Flowchart Experiences

    Hi Community,  As we are willing to dive into the world of (Customer) Data Analysis we want to re-think our custom ticket fields and ticket flow. This means blueprinting all topics, subtopics and s...

  • Hide Assignees from Specific Groups

    Hi Community,  I've got the following question and can't figure out just yet if this is possible using an app or by default in ZD or if I need to add JS for this. Maybe one of you has faced a simul...

  • Direct users via SSO to the right Help Center (locale)

    Answered

    Hi Community,  We've set up SSO (Enterprise) to allow our customers to be directed to our Help Center without needing other credentials. This works perfect.  One issue we do wonder and hopefully on...

  • How to measure the unique ticket requesters in a given period?

    Hello community! I want to count the totall unique ticket requesters over a given time. How can I use Explore to get this working?  I have the metrix COUNT and filter TICKET CREATED. It now shows t...

  • Guide - No Hover on a CSS element

    Hello,  Can anymore help me with the following? I want to have a box fixed and not hovered. It's the box '' Submit a request'' . Right now the box shows the brand-color when you hover on it with yo...