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Latest activity by Erik
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    Erik commented,

    Hi Andrew,    That's great! I didn't know that tag existed. I think that solves the problem--outside of, as you mentioned, a client logging in and viewing ticket history. I'm not too worried about ...

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    Erik created a post,

    Reporting: What to do with Agent-Forwarded tickets

    I didn't see this topic in a couple quick Zendesk Support searches, but I figure you guys have to have seen a similar situation.  We have a Customer Success team that tends to catch a lot of suppor...