Jake Edwards
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Total activity78
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Last activity
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Activity overview
Latest activity by Jake Edwards-
Jake Edwards commented,
I couldn't find the right forum for feedback directly, but these are the issues raised by our Agents. Auto-scroll to end should stop at the top of the last reply, not the end. Replies with large...
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Jake Edwards commented,
I was referring to the Views area, not the posts thread. Though, now you mention it, could be useful there too -- perhaps in brackets i.e. 01/01/2019 (X Months Ago). Perhaps a bit dramatic, but I f...
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Jake Edwards created a post,
Extend Relative dates / "days ago" for all dates in views (en)
We rely on the dates to help arrange and sort our ticket backlog. Basic sorting is fine, but the ticket dates such as Last Updated, Requested, Assignee Update, become harder to read when there's lo...
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Jake Edwards commented,
Yeah, it's taken so long that our Web Form usage has declined significantly in favour of emails. We used to be 50/50, now Web Form is about ~15%. I'm sure there are other factors, but emails are "s...
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Jake Edwards commented,
@Nickie, that's the API documentation, but Zendesk's implementation paginates after a much shorter # of replies. I can't recall without checking a ticket but it might be as short as 10. I'd check ...
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Jake Edwards commented,
@Nickie, warning, it breaks across pages. It needs to be implemented at the platform level to be an effective solution. Wish they'd hurry up!
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Jake Edwards commented,
I have a few vendors that use Zendesk so I'm subject to the Zendesk experience as both an end-user and an agent... I find tickets that spread multiple pages a real pain to navigate, especially as t...
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Jake Edwards commented,
It shows on the first page of comments as it's been pinned, but not online (how odd). Perhaps the order of comments should be reversed 😂... As an agent, I find myself caught out constantly by sayi...
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Jake Edwards commented,
@Matt, nah, it doens't work :( See my earlier post from Jan 20. The request object is limited.
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Jake Edwards commented,
@pPatrick, this breaks with multiple pages (similar trick posted earlier).