Jake Edwards
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Total activity71
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Last activity
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Member since
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Activity overview
Latest activity by Jake Edwards-
Jake Edwards commented,
Any options to bring drafts to pre-published articles back to other plans? We don't need a full approval workflow but just basic editing without having to publish immediately, i.e. splitting Save f...
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Jake Edwards commented,
How about starting with improving search for content that already exists within Support? We get so many people searching our knowledgebase for ticket #'s and ticket content all with zero results. S...
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Jake Edwards commented,
I couldn't find the right forum for feedback directly, but these are the issues raised by our Agents. Auto-scroll to end should stop at the top of the last reply, not the end. Replies with large...
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Jake Edwards commented,
@Matt, nah, it doens't work :( See my earlier post from Jan 20. The request object is limited.
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Jake Edwards commented,
The would be the ideal implementation but it's not possible yet. I'd Upvote the linked article as it's requesting the feature you're looking for. If Zendesk implement it, you'll be able to add the...
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Jake Edwards commented,
I'm not sure why Zendesk went to all the effort of revolutionizing the template system, but then nerfed the amount of fields that could be used. Surely the hard work is mostly done -- just add the ...
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Jake Edwards commented,
See https://support.zendesk.com/hc/en-us/community/posts/203447706-Enable-custom-ticket-field-columns-to-be-added-to-the-request-table-in-Help-Center-my-activities-page
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Jake Edwards commented,
It'd be nice if at least all the object properties on the Request page object was available under the Request list page (e.g. assignee).
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Jake Edwards created a post,
Bulk Edit Ticket Requester
Requesters/End-Users leave organizations all the time. If someone has many tickets open, it's time consuming to go through each one and change each one manually. The standard Bulk-Edit dialog shoul...
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Jake Edwards commented,
Waiting for an update also... I can see the Help Center Request List "table iterator", but none of the custom fields (e.g. ticket.ticket_field_00000) are available to use... Unfortunately the reque...