Jake Edwards

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

I couldn't find the right forum for feedback directly, but these are the issues raised by our Agents.   Auto-scroll to end should stop at the top of the last reply, not the end. Replies with large...

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• Jake Edwards
• Created October 09, 2020 01:04
• 1 vote

1. Community
2. Feedback on Support
3. Extend Relative dates / "days ago" for all dates in views (en)

I was referring to the Views area, not the posts thread. Though, now you mention it, could be useful there too -- perhaps in brackets i.e. 01/01/2019 (X Months Ago). Perhaps a bit dramatic, but I f...

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• Jake Edwards
• Created October 11, 2019 06:26
• 0 votes

1. Community
2. Feedback on Guide
3. Allow end-users to use Rich Text formatting (like articles) and paste images

Yeah, it's taken so long that our Web Form usage has declined significantly in favour of emails. We used to be 50/50, now Web Form is about ~15%. I'm sure there are other factors, but emails are "s...

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• Jake Edwards
• Edited March 25, 2019 23:55
• 0 votes

1. Community
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

@Nickie, that's the API documentation, but Zendesk's implementation paginates after a much shorter # of replies. I can't recall without checking a ticket but it might be as short as 10. I'd check ...

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• Jake Edwards
• Created September 09, 2017 11:56
• 1 vote

1. Community
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

@Nickie, warning, it breaks across pages. It needs to be implemented at the platform level to be an effective solution. Wish they'd hurry up!

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• Jake Edwards
• Created September 08, 2017 00:22
• 1 vote

1. Community
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

I have a few vendors that use Zendesk so I'm subject to the Zendesk experience as both an end-user and an agent... I find tickets that spread multiple pages a real pain to navigate, especially as t...

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• Jake Edwards
• Created April 02, 2017 23:02
• 4 votes

1. Community
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

It shows on the first page of comments as it's been pinned, but not online (how odd). Perhaps the order of comments should be reversed 😂... As an agent, I find myself caught out constantly by sayi...

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• Jake Edwards
• Created March 10, 2017 23:44
• 0 votes

1. Community
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

@Matt, nah, it doens't work :( See my earlier post from Jan 20. The request object is limited.

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• Jake Edwards
• Edited July 14, 2016 02:07
• 0 votes

1. Community
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

@pPatrick, this breaks with multiple pages (similar trick posted earlier).

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• Jake Edwards
• Created July 12, 2016 23:03
• 0 votes