Jake Edwards
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Recent activity by Jake Edwards-
Allow end-users to use Rich Text formatting (like articles) and paste images
CompletedCurrently the Zendesk Submit a Request form doesn't have the ability for users to paste images, or format their question. It's available for Agents and articles. For example, the "Submit a Request"...
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Extend Relative dates / "days ago" for all dates in views (en)
We rely on the dates to help arrange and sort our ticket backlog. Basic sorting is fine, but the ticket dates such as Last Updated, Requested, Assignee Update, become harder to read when there's lo...
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Bulk Edit Ticket Requester
Requesters/End-Users leave organizations all the time. If someone has many tickets open, it's time consuming to go through each one and change each one manually. The standard Bulk-Edit dialog shoul...