Bryan Flaherty
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Activity overview
Latest activity by Bryan Flaherty-
Bryan Flaherty created an article,
How can I show a footer only on a campaign that allows unsubscribes?
Question I am using a custom unsubscribe footer. I want it only to display on campaigns where unsubscribes are allowed. How do I accomplish this? Answer When custom unsubscribe footer is enabled, y...
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Bryan Flaherty created an article,
Why is my forecast giving odd results?
Question I have added forecasting to my report but the results do not make sense. What is happening here? Answer Forecasting is a result manipulation that uses patterns in your data to predict futu...
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Bryan Flaherty created an article,
Time based query not ending in the current time
Question: I am trying to create a query showing number of tickets created in the last six months but the report ends in December. I want it to end in the current month. Answer: If you add a year ...
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Bryan Flaherty created an article,
What is the difference between COUNT and D_COUNT
Question In Explore I see both COUNT and D_COUNT as options for aggregation. Answer COUNT and D_COUNT (Distinct Count) are ways of aggregating data. Data aggregation is the process where a list o...
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Bryan Flaherty created an article,
Different totals when a metric is sliced
Question I have a query that is looking at ticket updates. When I slice it by day I get a higher number of updates. What is happening? Unsliced query Query sliced by date Answer The differe...
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Bryan Flaherty created an article,
How can I automatically format numbers in Connect?
Overview If you'd like to make numeric variables in Connect campaigns more readable, it may be helpful to add in commas or decimal places. This article describes the procedure. Procedure Connect u...
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Bryan Flaherty created an article,
How do I include a default value for an attribute in Connect?
Question I want to use a variable in my Connect campaign but not all users have a value for this variable. How can I provide a default value? Answer The syntax to use depends on whether the attrib...
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Bryan Flaherty created an article,
Recipe: Testing Connect web pushes with the JavaScript console
Disclaimer: This article is provided for instructional purposes only. Zendesk can't provide support for third-party apps. Please reach out to the app developer's support email address under "App de...
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Bryan Flaherty created an article,
Only display content if property is known
In Connect, it can be helpful to selectively display information. Let’s take a look at a hypothetical use case to see how this can be accomplished. Imagine we are designing a shipping notificatio...
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Bryan Flaherty created an article,
Support Events in Connect
Overview If you have linked Support and Connect accounts certain events in your Zendesk Support will automatically show up as events in Connect. This article lays out what events are passed throug...