Alan Zoppa
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Total activity13
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Last activity
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Activity overview
Latest activity by Alan Zoppa-
Alan Zoppa commented,
@Scott we're looking into this now. If you'd like to track the status of this issue, could you please send an email to support@zendesk.com?
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Alan Zoppa commented,
@amoore "Is there a plan to have contextual workspaces apply to tickets created by my agents as they are creating them?" Right now you can only vary workspaces by ticket details, not agent details....
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Alan Zoppa commented,
Hey Bill, this is not built into this feature.
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Alan Zoppa commented,
Hey Travis-- Could you reach out to me at czoppa@zendesk.com with your subdomain and turn on CCUA if you don't mind? If you're not the contact on your account, have them give a nod as well. I'll ha...
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Alan Zoppa commented,
Hey Michael-- I'm not able to reproduce this. Could you reach out to me at czoppa@zendesk.com with your subdomain and turn on CCUA if you don't mind? I'll have someone on my team investigate.https:...
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Alan Zoppa commented,
Sorry Nicola-- reach out to me at czoppa@zendesk.com.
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Alan Zoppa commented,
Hey Nicola-- could you have the primary contact on your account send me the following: * The URL of your Support account * The name of the workspace you're having trouble with * Confirmation that y...
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Alan Zoppa commented,
Hey Milton-- Upon more careful reading, I see that I initially misunderstood your question. Workspaces don't control which apps appear, just whether they're expanded or collapsed. Sorry for the c...
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Alan Zoppa commented,
Nope, it should be limiting apps in that situation. Could you send me an email at czoppa@zendesk.com with a ticket you expect to have the workspace applied and your permission to assume into your a...
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Alan Zoppa commented,
Hey Milton-- Contextual workspaces won't override any existing apps permissions. If the app wouldn't otherwise appear for that agent/group/etc. without a workspace, the workspace won't force it to.