Rasmus Kjeldgaard
Zendesk admin and account owner @ Salling Group
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Total activity28
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Rasmus Kjeldgaard-
Rasmus Kjeldgaard created a post,
SPAM on more channels than mail - Blacklisting domains
Hi, at the moment, unfortunately, the blacklist is limited to the email channel and it is not as clearly defined how to combat issues with spam coming through other channels. The blacklist feature ...
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Rasmus Kjeldgaard commented,
It would be nice if the views could have a tree structure like the triaging in fields. Like the example here but with views instead.
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Rasmus Kjeldgaard commented,
It would be nice if the original ticket ID was shown in the sharing information of tickets. It would make it way simpler for support staff to identify the ticket.
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Rasmus Kjeldgaard commented,
@Zendesk Is there a plan in the roadmap to fix this problem to make it work with outlook? (Disregard this comment, I made it work with Outlook O365)
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Rasmus Kjeldgaard commented,
Please provide a solution to the 24-hour format thing. I agree with Jesper, this is a very basic functionality. In Denmark, we are basically not using the 12-hour format.
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Rasmus Kjeldgaard commented,
Not for all I guess, I still have UTC timezone in ticket history on my accounts