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Christina Jimenez

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Latest activity by Christina Jimenez
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    Christina Jimenez commented,

    Hi,   Do chat and talk tickets get counted as agent touches? I'm unsure since there isn't a standard comment left in these cases, but they tickets generated to show the transcript of the chat or th...

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    Christina Jimenez commented,

    Hi, I too would like to up vote this option. I work with a large team which is currently split between two countries where we overlap coverage for a few hours per day. When the agent's from our oth...