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Christina Jimenez

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Activity overview

Latest activity by Christina Jimenez
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    Christina Jimenez commented,

    1. Support
    2. ...
    3. Reporting and performance
    4. Agent touches in Insights

    Hi,   Do chat and talk tickets get counted as agent touches? I'm unsure since there isn't a standard comment left in these cases, but they tickets generated to show the transcript of the chat or th...

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    • Christina Jimenez
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    Christina Jimenez commented,

    1. Community
    2. Feedback on Chat
    3. Ability for admins to logout agents

    Hi, I too would like to up vote this option. I work with a large team which is currently split between two countries where we overlap coverage for a few hours per day. When the agent's from our oth...

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    • Christina Jimenez
    • Created
    • 2 votes
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    Christina Jimenez commented,

    1. Community
    2. Support Q&A
    3. Timezone information for Ticket comments

    Hi Sarah (or anyone else from Zendesk that can assist), I've tried clicking through to the link Sarah shared - Time zone indicator on ticket but it says that I'm not authorized to view this page. I...

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    • Christina Jimenez
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    • 0 votes