Dan McDade

1. Community
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

It looks like the reason that HelpCenter.user.id does not work is because it is not available in the javascript object.  https://gist.github.com/skipjac/8186753  I can see that the HelpCenter.user....

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• Dan McDade
• Created May 12, 2017 14:14
• 0 votes

1. Community
2. Support Q&A
3. Associating Authenticated Zendesk Users into Google Analytics

For what it is worth, I tried to do this via passing the HelpCenter.user.id into a custom dimension but have not been able to get it working  https://support.zendesk.com/hc/en-us/community/posts/20...

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• Dan McDade
• Created May 11, 2017 20:12
• 1 vote

1. Community
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

I wanted to include user.id in what I am sending to google analytics, but for some reason it does not seem to be working. I went through the steps listed and created 3 dimensions, the user.role, us...

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• Dan McDade
• Created May 11, 2017 18:36
• 0 votes