Socorro Fernandez
Zendesk Guidin and Full-Time PC Gamin. Oh and I like Puns!
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Activity overview
Latest activity by Socorro Fernandez-
Socorro Fernandez commented,
Hi MT, It may be possible they are conflicting but I am not 100% certain. If the scripts within both document.ready are working then maybe its something else. You could try putting the script on th...
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Socorro Fernandez commented,
Hi Monica, You can add additional isnt helpers if you would like to exclude multiple articles. You would need to open and close them like you did the first helper. The following would exclude both ...
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Socorro Fernandez commented,
Hi MT, I was able to get my Zendesk Icon to hide/Show based off role with your script and code. Seems like the script is not running for you. Can you confirm if the script is within the document.re...
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Socorro Fernandez commented,
Hi Amie, I believe I was able to get a script to work as you described but I ended up placing the following code at the very end of home_page.hbs : <script>$(document).ready(function() {if ((HelpCe...
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Socorro Fernandez commented,
Hi John, I don't believe there is native functionality that would allow you to only display certain text based off conditions. There were a few use cases of this example for a Zendesk I was support...
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Socorro Fernandez commented,
Hey Frank, I was working on this for awhile and was not having much success. Both in setting up my section page as you described to test and in removing the ellipsis using css etc. It almost seems...
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Socorro Fernandez commented,
Hey Paul! Have you tried updating the CSS for this? In the default Copenhagen theme there is the following in the file CSS: If you change the white-space property to white-space: pre-wrap; Does t...
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Socorro Fernandez commented,
Great to hear! Thank you for posting!
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Socorro Fernandez commented,
Hi DSI, Providing information on a potential solution. Do your email tickets only come from end-users? If yes, you could enable the Only Agents can add CCs ticket option and this would make sure th...
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Socorro Fernandez commented,
Thanks for the update Jeremy! I would also like to add that you should assign a unique ID to the code. This way you can target it it specifically if required, and you could reference it to add more...