Socorro Fernandez
Zendesk Guidin and Full-Time PC Gamin. Oh and I like Puns!
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Activity overview
Latest activity by Socorro Fernandez-
Socorro Fernandez commented,
Hi Anton, Thank you for connecting with me in skype! We found out that the script was erroring when a user did not have any organization assigned to them which is true for anonymous users or end us...
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Socorro Fernandez commented,
Hi Anton, I agree in that if you open a browser and you are not logged in with an account that has the AntonTest organization, I would expect the form not be visible just as you tested in the previ...
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Socorro Fernandez commented,
Hi Anton, I copied your script page as well as your new_request_page.hbs with my script and the script is still working correctly. The problem with this test is that I do not have all your organiza...
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Socorro Fernandez commented,
Hi Jamee Lewis It looks like the part of the code where it is updating the description is not within the if statement so its going to run for every form: //Form Submit$(document).submit(function(...
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Socorro Fernandez commented,
Hi Anton, Does your custom theme not have a new request page? I was referring back to where you could add the script to your custom theme, assuming it has the request page. Really, you could add it...
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Socorro Fernandez commented,
Hi Anton, I was able to get the code to work with your custom JS so not sure where the issue is. Lets try to add a script directly to your new_request_page.hbs . The script will slightly be differ...
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Socorro Fernandez commented,
Hi Anton, I found a mistake in my first line of code on my latest post. The == means equal and that if you do have AntonTest as your organization, it will remove it for you. Update == to != so its...
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Socorro Fernandez commented,
Hi Anton, At the end of both your examples, there seems to be an extra set of the closing brackets "});" when i copied and pasted your code into a default copenhagen theme, it was causing an error ...
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Socorro Fernandez commented,
Hi Anton, It looks like you are missing the # before the form id on the 3rd line: if (HelpCenter.user.organizations[0].name != "AntonTest"){$('#request_issue_type_select option[value="360002822914"...
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Socorro Fernandez commented,
Glad it worked out Michele! Here are a few links with documentation that may be helpful in regards to guide customization: Customizing your Help Center theme (Guide Professional and Enterprise) ...