Socorro Fernandez

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3. Making a custom Form only visible to a particular Organization

Hi Anton, Thank you for connecting with me in skype! We found out that the script was erroring when a user did not have any organization assigned to them which is true for anonymous users or end us...

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• Socorro Fernandez
• Created February 21, 2020 19:46
• 1 vote

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3. Making a custom Form only visible to a particular Organization

Hi Anton, I agree in that if you open a browser and you are not logged in with an account that has the AntonTest organization, I would expect the form not be visible just as you tested in the previ...

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• Socorro Fernandez
• Created February 21, 2020 16:20
• 0 votes

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3. Making a custom Form only visible to a particular Organization

Hi Anton, I copied your script page as well as your new_request_page.hbs with my script and the script is still working correctly. The problem with this test is that I do not have all your organiza...

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• Socorro Fernandez
• Created February 20, 2020 20:57
• 0 votes

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2. ...
3. Help Center customization
4. Disabling the subject and description fields on the new request form in Help Center

Hi Jamee Lewis   It looks like the part of the code where it is updating the description is not within the if statement so its going to run for every form: //Form Submit$(document).submit(function(...

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• Socorro Fernandez
• Created February 20, 2020 19:54
• 0 votes

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3. Making a custom Form only visible to a particular Organization

Hi Anton, Does your custom theme not have a new request page? I was referring back to where you could add the script to your custom theme, assuming it has the request page. Really, you could add it...

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• Socorro Fernandez
• Created February 19, 2020 16:22
• 0 votes

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3. Making a custom Form only visible to a particular Organization

Hi Anton, I was able to get the code to work with your custom JS so not sure where the issue is.  Lets try to add a script directly to your new_request_page.hbs . The script will slightly be differ...

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• Socorro Fernandez
• Created February 19, 2020 06:51
• 0 votes

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3. Making a custom Form only visible to a particular Organization

Hi Anton, I found a mistake in my first line of code on my latest post. The == means equal and that if you do have AntonTest as your organization, it will remove it for you. Update ==  to != so its...

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• Socorro Fernandez
• Created February 17, 2020 20:28
• 0 votes

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3. Making a custom Form only visible to a particular Organization

Hi Anton, At the end of both your examples, there seems to be an extra set of the closing brackets "});" when i copied and pasted your code into a default copenhagen theme, it was causing an error ...

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• Socorro Fernandez
• Edited February 17, 2020 20:29
• 0 votes

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3. Making a custom Form only visible to a particular Organization

Hi Anton, It looks like you are missing the # before the form id on the 3rd line: if (HelpCenter.user.organizations[0].name != "AntonTest"){$('#request_issue_type_select option[value="360002822914"...

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• Socorro Fernandez
• Created February 13, 2020 18:51
• 0 votes

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3. Making a custom Form only visible to a particular Organization

Looks like we posted around the same time Ryan! Tag method is also a great option!

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• Socorro Fernandez
• Created February 12, 2020 21:06
• 0 votes