
Socorro Fernandez
Zendesk Guidin and Full-Time PC Gamin. Oh and I like Puns!
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Total activity186
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Last activity
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Recent activity by Socorro Fernandez-
Hi Anton, Thank you for connecting with me in skype! We found out that the script was erroring when a user did not have any organization assigned to them which is true for anonymous users or end us...
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Hi Anton, I agree in that if you open a browser and you are not logged in with an account that has the AntonTest organization, I would expect the form not be visible just as you tested in the previ...
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Hi Anton, I copied your script page as well as your new_request_page.hbs with my script and the script is still working correctly. The problem with this test is that I do not have all your organiza...
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Hi Jamee Lewis It looks like the part of the code where it is updating the description is not within the if statement so its going to run for every form: //Form Submit$(document).submit(function(...
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Hi Anton, Does your custom theme not have a new request page? I was referring back to where you could add the script to your custom theme, assuming it has the request page. Really, you could add it...
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Hi Anton, I was able to get the code to work with your custom JS so not sure where the issue is. Lets try to add a script directly to your new_request_page.hbs . The script will slightly be differ...
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Hi Anton, At the end of both your examples, there seems to be an extra set of the closing brackets "});" when i copied and pasted your code into a default copenhagen theme, it was causing an error ...
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Hi Anton, I found a mistake in my first line of code on my latest post. The == means equal and that if you do have AntonTest as your organization, it will remove it for you. Update == to != so its...
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Hi Anton, It looks like you are missing the # before the form id on the 3rd line: if (HelpCenter.user.organizations[0].name != "AntonTest"){$('#request_issue_type_select option[value="360002822914"...
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Looks like we posted around the same time Ryan! Tag method is also a great option!