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Adrian Bester

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Latest activity by Adrian Bester
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    Adrian Bester commented,

    That's a great idea, I just something like that.  There is a live dashboard on Freshdesk where you can see this kind of information - It would be fantastic

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    Adrian Bester created a post,

    Real-time updates from agents/customer

    Answered

    Hello all,  I cannot find the solution here, or it's possible I missed something. It's something bothering some of my team since migrating to Zendesk.  I want to monitor tickets are updated/created...

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    Adrian Bester created a post,

    Simple Time Tracking report

    Hello! I've searched, read and tried a few different reports, but cannot get exactly what I need - I know it's going to be simple or maybe I missed something here.... I tried some different ones, m...

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    Adrian Bester commented,

    I'm trying to set up the time-consuming report. If I choose top 10 last week it only displays 3 tickets. If I change that to top 10 this week 1 ticket.  I followed and checked all steps (I believe!...