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Jørgen Sivesind

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Activity overview

Latest activity by Jørgen Sivesind
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    Jørgen Sivesind created a post,

    Suggestion for new automation condition: Hours since tag <x> set.

    Hi! We have been struggling to set up a set of automation rules that will nag our agents if they do not follow up on their tickets in due time.  In order to get this right, we have been using trigg...

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    Jørgen Sivesind created a post,

    Access "end-users" from Automations

    Hi all! I would love to see a condition for automations like "Ticket: Hours since end-user update". We have a system for nagging our agents that use a combination of triggers and automations to set...

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    Jørgen Sivesind commented,

    Hi Ryan! Yes.  That is very helpful and quite a simple fix! 😜 Then I found the list of placeholders here: https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-placeholders-reference - I ...

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    Jørgen Sivesind commented,

    Hi ZenDesk! What is the relation between the e-mail body in the trigger and the {{content}} tag in the e-mail template.  Does the "e-mail body" define what the content is?  I have not found any doc...

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    Jørgen Sivesind commented,

    Thanks, Joe! This is exactly what I observe, and I do think the lack of a mechanism to deal with SAML errors is a problem. I have submitted a support-ticket with a HAR file and other info.  :)  

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    Jørgen Sivesind commented,

    Hi again, Joe! Not sure if this discussion should continue publically, or if I should create a support-ticket, but since we started here, I think it is good to continue here to keep the history. Ca...

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    Jørgen Sivesind commented,

    Hi Joe! For now, the authentication provider have actually accepted my suggestion as a feature request, that since they do display error messages like "incorrect e-mail / password combination", the...

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    Jørgen Sivesind commented,

    Hi Joe! Thanks for your feedback.  I probably gave too much information in my message, but what I really wanted to know was this:  Does ZenDesk have a way of receiving error message from SAML and d...

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    Jørgen Sivesind commented,

    Hi all! So, when everything goes well, there is a SAML assertion returned to ZenDesk, but what happens if there is an error that the authentication provider can't deal with?  Is there such a thing ...

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    Jørgen Sivesind commented,

    Hi! It is great to hear that you are working to improve the views.  Working for a small company, I am both the support-administrator and do work as an agent, and I basically use the "Views" view as...