Jørgen Sivesind
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Activity overview
Latest activity by Jørgen Sivesind-
Jørgen Sivesind created a post,
Access "end-users" from Automations
Hi all! I would love to see a condition for automations like "Ticket: Hours since end-user update". We have a system for nagging our agents that use a combination of triggers and automations to set...
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Jørgen Sivesind commented,
Hi Ryan! Yes. That is very helpful and quite a simple fix! 😜 Then I found the list of placeholders here: https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-placeholders-reference - I ...
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Jørgen Sivesind commented,
Hi ZenDesk! What is the relation between the e-mail body in the trigger and the {{content}} tag in the e-mail template. Does the "e-mail body" define what the content is? I have not found any doc...
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Jørgen Sivesind commented,
Thanks, Joe! This is exactly what I observe, and I do think the lack of a mechanism to deal with SAML errors is a problem. I have submitted a support-ticket with a HAR file and other info. :)
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Jørgen Sivesind commented,
Hi again, Joe! Not sure if this discussion should continue publically, or if I should create a support-ticket, but since we started here, I think it is good to continue here to keep the history. Ca...
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Jørgen Sivesind commented,
Hi Joe! For now, the authentication provider have actually accepted my suggestion as a feature request, that since they do display error messages like "incorrect e-mail / password combination", the...
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Jørgen Sivesind commented,
Hi Joe! Thanks for your feedback. I probably gave too much information in my message, but what I really wanted to know was this: Does ZenDesk have a way of receiving error message from SAML and d...
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Jørgen Sivesind commented,
Hi all! So, when everything goes well, there is a SAML assertion returned to ZenDesk, but what happens if there is an error that the authentication provider can't deal with? Is there such a thing ...
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Jørgen Sivesind commented,
Hi! It is great to hear that you are working to improve the views. Working for a small company, I am both the support-administrator and do work as an agent, and I basically use the "Views" view as...
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Jørgen Sivesind commented,
Thanks, Graeme!