Jørgen Sivesind
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Activity overview
Latest activity by Jørgen Sivesind-
Jørgen Sivesind created a post,
Displaying error messages from SAML
Hi! We are using Auth0 as a security provider, who authenticates all our users, via SAML. Now, when there are errors in the processing, there are some error messages that Auth0 sends back to ZenDe...
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Jørgen Sivesind commented,
Thanks, Joe! This is exactly what I observe, and I do think the lack of a mechanism to deal with SAML errors is a problem. I have submitted a support-ticket with a HAR file and other info. :)
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Jørgen Sivesind commented,
Hi again, Joe! Not sure if this discussion should continue publically, or if I should create a support-ticket, but since we started here, I think it is good to continue here to keep the history. Ca...
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Jørgen Sivesind commented,
Hi Joe! For now, the authentication provider have actually accepted my suggestion as a feature request, that since they do display error messages like "incorrect e-mail / password combination&...
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Jørgen Sivesind commented,
Hi Joe! Thanks for your feedback. I probably gave too much information in my message, but what I really wanted to know was this: Does ZenDesk have a way of receiving error message from SAML and d...
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Jørgen Sivesind commented,
Hi all! So, when everything goes well, there is a SAML assertion returned to ZenDesk, but what happens if there is an error that the authentication provider can't deal with? Is there such a thing ...
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Jørgen Sivesind commented,
Hi! It is great to hear that you are working to improve the views. Working for a small company, I am both the support-administrator and do work as an agent, and I basically use the "Views&quo...
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Jørgen Sivesind commented,
Thanks, Graeme!
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Jørgen Sivesind commented,
Is there any news on this? Is ZenDesk considering this thread as a feature request? If so, when can we expect the feature to be implemented? If not, how can we submit a feature request? It seems...
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Jørgen Sivesind commented,
Hi! We are a small shop who recieve 50-80 support requests per month. After we started using the ZenDesk app on our phones, our First reply time have dropped to a median of just 5 minutes and an a...