Jehan

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the Help Center templating language (Guide Professional and Enterprise)

@Kris Scuteri I don't think there will be any help in Guide templating language. You will need to do it through JavaScript.

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• Jehan
• Created September 06, 2018 04:54
• 0 votes

1. Using Support
2. Integrations
3. Setting up Zendesk for Microsoft Outlook Integration

Hi, Which version of Outlook desktop application is required for this setup? Thanks.

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• Jehan
• Created July 04, 2018 11:14
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Customizing your Help Center theme (Guide Professional and Enterprise)

@Wes Drury, Fontawesome was and example I have given, lets assume you have a custom font OR a custom JavaScript file and you don't have a CDN for it, then what would you do?

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• Jehan
• Created March 01, 2018 07:12
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Customizing your Help Center theme (Guide Professional and Enterprise)

Hi, I have found it hard to upload custom CSS file to the Assets directory of the new customization interface of Guide. My question is how can I upload Fontawesome css with its font files and refer...

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• Jehan
• Created February 28, 2018 08:25
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using your own theme assets for Help Center (Guide Professional and Enterprise)

First of all not a fan of this new theme interface. Looks way confusing. I have been customizing Zendesk themes since 2011. I know how Zendesk has grown and what has become right now. I think Zende...

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• Jehan
• Created January 11, 2018 15:22
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the Help Center templating language (Guide Professional and Enterprise)

Thanks Rebecca. I already did it through JavaScript.

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• Jehan
• Created December 28, 2017 17:44
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the Help Center templating language (Guide Professional and Enterprise)

Can I search for a specific string inside a an Article title OR attachment name Or any string? Let suppose I have two type of attachments with an article. One is a PDF and other is an Image. I want...

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• Jehan
• Created December 19, 2017 08:18
• 0 votes

1. Using Support
2. Support tips
3. Hide or show HTML based on user's role or group

Hi Chris, If you want to only show search bar to logged_in users, then you can use the following statement. You don't need any CSS/JS Or html for this. Just replace the existing search statement wi...

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• Jehan
• Edited October 02, 2017 11:25
• 0 votes

1. Using Support
2. Extending Zendesk Support
3. Creating webhooks with the HTTP target

Incomplete documentation. No example for "Form Encoded" targets.

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• Jehan
• Edited July 27, 2017 07:40
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Can the {{if}} expression in the help center supports comparison?

@Andrew, it's a normal case in any programming language to have if, else if and else statement. I found it very frustrating that there isn't very help material in Zendesk documentation for doing so...

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• Jehan
• Created November 01, 2016 06:43
• 0 votes