Raman Kalia
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Total activity38
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Last activity
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Activity overview
Latest activity by Raman Kalia-
Raman Kalia commented,
Hi, Indeed this thread would have helped many. I have also been able to send emails with varying footer (banners) based on ticket’s brand. While distinct footers successfully deliver to end users, ...
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Raman Kalia commented,
Adding to the thread as I could create report on parameters of my last post. I've to add another field to the report, where I'm finding it bit difficult to put things together. I would like to show...
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Raman Kalia commented,
Hi, Adding my use case from the community post: Many organisations have contracted us and we are supposed to provide services to them. Service can only be rendered for the period of contract, which...
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Raman Kalia commented,
Hi Donald Cornel, I think you can try it by series of triggers. But you will have to keep two fields for the same value here. Let me explain. You can keep two custom fields carrying same values. On...
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Raman Kalia created a post,
Count 'one-touch' that had just one 'public reply' and no 'internal comment'
Hi, I'm preparing to move my 'one-touch' tickets to self-service. But I would like to move only those tickets that were replied by agent without anyone's help via 'internal comments'. This means re...
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Raman Kalia commented,
Resurrecting the thread. I'm trying to add a tag in the ticket if CC field is not empty. Following code is being called but not working. {% if ticket.cc_names != empty %} {“ticket”: {“additional_ta...
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Raman Kalia commented,
Web widget we have can search Zendesk articles based on credentials of the user who logged into our website. But it fails miserably in carrying the user's credentials when article is expanded from ...
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Raman Kalia commented,
Hi, Anyone with success in sending separate text to requester and CCs. This is an important feature to have. I've tried finding some workaround using liquid markup but not success yet. Thanks!
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Raman Kalia created a post,
Stop rating submission by link checkers / Anti-virus systems
Hi, There is a need to fix the vulnerability poised by the Zendesk ticket rating URL/page. An interceptor page can submit rating on user's behalf without user's consent. Rating is submitted for the...
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Raman Kalia commented,
I'm finding it hard to write a formula that provides me Number of tickets solved Yesterday out of tickets created before yesterday Anyone with a way to create a formula for this. I'm looking to pi...