Service Support Coordinator for our Life Fitness distributors in the EMEA region.
Maurits Vos commented,
Hello Toby, Thanks for the response! I see no issues in using the default agent signature for our cases at least.
Maurits Vos commented,
Thanks for enabling this feature widely! I was part of the EAP and really like the feature I agree with Ola and Sebastian. Selecting an email address or setting a default address per brand/agent w...
Maurits Vos commented,
Hello, I've noticed that mentioning an agent on a ticket now displays the agent's full name by default, where it only showed his/her first name before. Is it possible to change this back? We us...
Maurits Vos commented,
Hi, Just stepping in here. Our use case for this feature would be that we have different SOP's for some customers. We ship spare parts internationally and sometimes we need to make sure that cert...
Maurits Vos created a post,
Hi, I was wondering if it may be possible (at some point) to let our end-users set-up a signature they could use when replying/submitting through Help Center vs the behavior in email replies. L...
Maurits Vos commented,
@Jan Willem, I'm using the PDF viewer app that is installed in the side bar of the ticket. It will pop-up a preview of the pdf without having to download.
Maurits Vos commented,
@Nicole Relyea, Our account is being used by two business units. Our direct market BU sends an order confirmation in pdf on 80-85% of their tickets. Other BU, 50-60% to share technical documentat...
Maurits Vos created a post,
Hi, We have recently started doing customer surveys. I was looking for an app to show the customers' rating on their profile or in the ticket sidebar on the right side. Unfortunately did not succee...
Maurits Vos commented,
Hi James! Any chance you figured this out in the meantime? I was really surprised that this did not exist. Thanks
Maurits Vos commented,
+1 on this thread. Zendesk should provide more customization when it come to the appearance of attachments in the notification emails.