Michael Goldman
- Total activity 53
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- Votes 11
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Activity overview
Latest activity by Michael Goldman-
Michael Goldman commented,
I'm having an issue with this even using the latest versions from https://getbootstrap.com/. Problem is that the ticket form picker is no longer selecting and loading the forms. Any help would be...
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Michael Goldman commented,
Not sure if anybody else is having this issue, but when I rolled out these changes, my form picker stopped working. My users are unable to select which form they're submitting a ticket for. Has any...
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Michael Goldman commented,
@Ketan: The field in ZD is driven by a tag value, and that tag value syncs to JIRA as a label. You can drive a workflow in JIRA by the label updates, so technically, yes, it can be done.
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Michael Goldman commented,
Sure. My agent recently copy/pastes a SQL output with lots of whitespace and formatting. It got butchered upon copy/paste since it was too many characters. She tried it again 2 more times and kept ...
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Michael Goldman commented,
Was this resolved in https://developer.zendesk.com/rest_api/docs/services/jira ?
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Michael Goldman commented,
I vote for solution #1.
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Michael Goldman commented,
How can I update the JIRA ticket based on ZD ticket status or field change? How can I update the ZD ticket (status or fields) based on JIRA ticket status change? This is now an urgent issue for us.
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Michael Goldman commented,
We need to be able to identify and leverage business rules in Zendesk based on JIRA escalations. I think the ability to leverage JIRA ticket numbers via API will get us there leveraging targets.
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Michael Goldman commented,
Whats confusing is that the CORE API documentation lists Oauth 2.0: https://developer.zendesk.com/rest_api/docs/core/oauth_clients Here, it only lists JWT and SAML. Please elaborate on whether Oa...
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Michael Goldman commented,
I need this, but with the additional condition that it does not satisfy SLAs.