Robin Alberg

1. Support
2. ...
3. Insights reporting
4. Time Tracking recipe: A look inside your agents' day-to-day productivity (Insights only)

Hi, I added these custom metrics to zendesk (from the article https://support.zendesk.com/entries/78238928-Time-Tracking-Recipes-Three-essential-metrics) and followed the report instructions in thi...

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• Robin Alberg
• Created August 25, 2017 13:53
• 0 votes

1. Support
2. ...
3. Insights reporting
4. Time Tracking recipe: The metrics you need to be measuring (Insights only)

Chad and Nicole, Tickets Lack Data:   Data Sets:error building metric:Oh, I see, Total time spent (sec) is not in orange. Let me go follow Chad's steps.

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• Robin Alberg
• Edited August 24, 2017 19:49
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1. Support
2. ...
3. Insights reporting
4. Time Tracking recipe: The metrics you need to be measuring (Insights only)

Hi, I added these recipes with no errors, but when I go to reports I get "No Data Matching the Filtering Criteria" on all the custom metrics:   This happens even with no filters. What did I do wrong?

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• Robin Alberg
• Created August 23, 2017 21:26
• 0 votes