Paul Middleton
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Total activity8
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Last activity
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Activity overview
Latest activity by Paul Middleton-
Paul Middleton commented,
If you're updating the requester on all the leaver's tickets to the same person, I think the 'Merge into another user' feature on the User page will achieve the same thing?
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Paul Middleton commented,
Agree with @Mjaman. @Dennis Lynn - even with custom roles, Agents from one Group (aligned with a specific brand) can still create tickets in another Brand, even if the Triggers/Automations/Rules pr...
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Paul Middleton commented,
We would like to see this feature, too. We offer a SaaS product to multiple clients. We need to be able to extend our support beyond our direct clients (which would be our brand) to help our client...