Adarsh Shet
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Last activity
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Activity overview
Latest activity by Adarsh Shet-
Adarsh Shet commented,
yes, those are multiline text fields. also I have noticed that I have used "comment":"{{ticket.comments_formatted}}", is it cause any issue as its multi-text too.
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Adarsh Shet commented,
"tags":"{{ticket.tags}}" is working.I tried it separately, its working fine copying all the tags data from parent to child ticket. i guess "subject":"{{ticket.title}}","description":"{{ticket.descr...
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Adarsh Shet commented,
Thanks, Kevin, it's somewhat worked for my requirement. I have changed the Json bit, is there any issue with the below JSON. it's not working for me. {"ticket": {"ticket_form_id": 215487,"type": "t...
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Adarsh Shet commented,
I mean to say while creating a new ticket itself can we change the form of the ticket and type of the ticket in JSON body itself. something like below possible? {% comment %} Set new form for new ...
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Adarsh Shet commented,
Thanks, Kevin for the quick response. this will take care of what I was looking for, I will try to implement it. just a side question, we can change the form (incident form to assistance form) and...
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Adarsh Shet created a post,
CC all the people from one incident to other ticket
Hello Team, Is it possible to create a trigger to copy all the CC list from one ticket to another ticket by trigger or automation? Also, I want to copy all the CC list from incident to problem tick...
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Adarsh Shet created a post,
Ticket created by Project Management app is not adding CC list of parent ticket
Hi Team, We are using Project Management app to create child tickets. We have noticed that it will not CC people those are in parent ticket. Could you please let me know if there is an option we ca...
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Adarsh Shet commented,
Sergio Anarte did you find any alternative different than going to suspended tickets for this?
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Adarsh Shet commented,
Thanks, This will work. I will try to implement it. Our feedback dates getting changed every time when the development team pushes there release dates if there is an automatic way the SLA also gets...
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Adarsh Shet commented,
Yes, thats a good idea. but I have cases where sometimes we won't have Jira created for development(15% tickets) and we ourselves work on that problem ticket. in this case, it will be the default p...