Adarsh Shet
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Activity overview
Latest activity by Adarsh Shet-
Adarsh Shet commented,
Hi Louise, Thanks for responding. I tried using trigger but since its dropdown field. when I select the field in "Perform these actions:" it will populate the value instead of giving the option to ...
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Adarsh Shet created a post,
Trigger to check if field is empty and Copy content from one field to another field
Hi Team, I have one field(dropdown) in the ticket form and need help to check the trigger if it's empty or not, if empty it needs to fill with data from another field (dropdown) content. Is it po...
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Adarsh Shet commented,
Hi Brett, Yes, I have created a report with public and private comments along with the ticket opened and closed for that quarter as below. Above report showing numbers based on their assignment(t...
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Adarsh Shet commented,
This is a great post, similar to what I am looking for.. I wanted some assistance on similar public/private comments stats on the Ticket. along with how many comments from an agent can we get total...
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Adarsh Shet commented,
Hi Team, When I create a ticket using this app, the child ticket will not have pictures copied from comments instead it copies the HTML link of the picture. Does any setting need to change to copy ...
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Adarsh Shet commented,
Hi, Is there a way can we create trigger/automation/macro, when a new tag is added(let say 'Urgent') an automated mail will send to an assignee that the ticket is escalated/need attention. Thanks A...
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Adarsh Shet created a post,
Append tags - Using the Mail API to update ticket properties from your inbox
Hi Team, Mail API to update ticket properties from your inbox seems a very good feature. if we send the #tag, the old tags getting overwritten with new #tags. It would be good if it gets appended t...
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Adarsh Shet commented,
Hi Team, This seems a very good feature. Any update on the append tags. if we send the #tag, the old tags getting overwritten with new #tags. It would be good if it gets appended to the existing ta...
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Adarsh Shet commented,
Thanks Brett, Is there any trigger we can create to link the problem ticket to incident ticket automatically based on the tags.I have the child_ticket tag in the problem ticket for the incident ti...
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Adarsh Shet commented,
Hi Team, How to make this app to pick the form(Ticket Form) which I have created instead of the default form. Its as of now taking default form. I want to make this happen to show the Problem(newly...