Adarsh Shet
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Activity overview
Latest activity by Adarsh Shet-
Adarsh Shet commented,
Thanks, This will work. I will try to implement it. Our feedback dates getting changed every time when the development team pushes there release dates if there is an automatic way the SLA also gets...
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Adarsh Shet commented,
Yes, thats a good idea. but I have cases where sometimes we won't have Jira created for development(15% tickets) and we ourselves work on that problem ticket. in this case, it will be the default p...
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Adarsh Shet created a post,
SLA due date based on the custom due date field for problem ticket
Hi Team, We have created different SLA for problem tickets based on severity which needed some development/enhancement. In some cases, the date we set based on the severity will not be used for S...
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Adarsh Shet commented,
Hi Louise, Thanks for responding. I tried using trigger but since its dropdown field. when I select the field in "Perform these actions:" it will populate the value instead of giving the option to ...
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Adarsh Shet created a post,
Trigger to check if field is empty and Copy content from one field to another field
AnsweredHi Team, I have one field(dropdown) in the ticket form and need help to check the trigger if it's empty or not, if empty it needs to fill with data from another field (dropdown) content. Is it po...
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Adarsh Shet commented,
Hi Brett, Yes, I have created a report with public and private comments along with the ticket opened and closed for that quarter as below. Above report showing numbers based on their assignment(t...
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Adarsh Shet commented,
This is a great post, similar to what I am looking for.. I wanted some assistance on similar public/private comments stats on the Ticket. along with how many comments from an agent can we get total...
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Adarsh Shet commented,
Hi Team, When I create a ticket using this app, the child ticket will not have pictures copied from comments instead it copies the HTML link of the picture. Does any setting need to change to copy ...
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Adarsh Shet commented,
Hi, Is there a way can we create trigger/automation/macro, when a new tag is added(let say 'Urgent') an automated mail will send to an assignee that the ticket is escalated/need attention. Thanks A...
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Adarsh Shet created a post,
Append tags - Using the Mail API to update ticket properties from your inbox
Hi Team, Mail API to update ticket properties from your inbox seems a very good feature. if we send the #tag, the old tags getting overwritten with new #tags. It would be good if it gets appended t...