Therese Stevens
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Activity overview
Latest activity by Therese Stevens-
Therese Stevens commented,
I'm still struggling with this one. I'd like to show the percentage of calls accepted out of total inbound calls. I can show both metrics on the same chart, but the true measure I need is percentag...
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Therese Stevens commented,
This worked perfectly - thank you!
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Therese Stevens created a post,
Average Calls by Hour - Last 7 Days
AnsweredHello, can anyone help me figure out how to update the Hourly Call Distribution Report to show an average by hour, rather than the sum by hour? Right now, for example, I can see there were a total ...
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Therese Stevens created a post,
Magento Integration: Find customers using phone number
The Magento integration is very handy for customers contacting us via the support widget. However we still get a much greater number of contacts via phone, and the Magetno app does not recognize th...