Gabriel Cyr
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Activity overview
Latest activity by Gabriel Cyr-
Gabriel Cyr commented,
Est-il possible de créer un déclencheur qui réassigne les demandes ré-ouverte en mode suivi par les utilisateurs. Par exemple, un utilisateur répond à un courriel d'une demande clos, un suivi est c...
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Gabriel Cyr commented,
I've found that you agents are able to create articles from the KC app even if the section and articles are marked as draft. But light agents on the other hand are not able to create article even i...
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Gabriel Cyr commented,
John, Glad this helped. Just follow this tutorial on setting up desk phone to take calls in ZD. The forward number needs to be your Jabber associated line for this to work. Cheers
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Gabriel Cyr commented,
We've solved this problem by using a Kuando busy light and Cisco Jabber. All our agents have a light on their desk to indicate their status (syncs with IM precence) we can now see if their on the p...
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Gabriel Cyr commented,
Is there a way to restrict listening access to specific person ?
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Gabriel Cyr commented,
Quels sont les caractères autorisé pour ce type de champs ? J'ai le message d'erreur "Options du champ : ne doit pas contenir de caractères spéciaux : utilisez uniquement des caractères normaux et ...
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Gabriel Cyr created a post,
Questions on the limits of call transfer on Talk
Hi, I want to know the limits of transfering a call with talk. between two cases, i've tested only of of them. Case 1. Call taken from browser Agent answers Agents transfers the call to another nu...
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Gabriel Cyr commented,
I found a device called Kuando Busylight it has a speaker and a light. It's marketed to work with skype4B , lync and cisco jabber. It might work with zendesk as well, this could be a solution.
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Gabriel Cyr commented,
Is there a way to block access to the reporting section all together to all agent except admins?
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Gabriel Cyr commented,
Alright, backlog is better then nothing haha. Do you have your roadmap publicly available somewhere?