A.J. Bouchard
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Activity overview
Latest activity by A.J. Bouchard-
A.J. Bouchard commented,
@Robert - Thank you for your transparent response. To piggyback on this discussion, I wanted to say that I see this new "Away" state as an opportunity in the future to have the Chat produ...
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A.J. Bouchard commented,
I would like to know more details about the Change Owner feature. Are there safeguards around this? It would be ideal to have a notification go to the current account owner who would then approve t...
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A.J. Bouchard commented,
@Andrew Mills - Yes, you're correct - we were hoping to use CW to control macros based on group of ticket, which we can now do - success! However, the problem is the way the macros are displayed in...
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A.J. Bouchard created a post,
Contextual Workspaces - Relevent macros list removes organized hierarchy
Because our support teams have a lot of macros, agents utilize the feature of macro sub-categories to keep their macros organized into hierarchies that they can drill into. For example, Billing::Me...
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A.J. Bouchard commented,
Building on Krista's question from above. We would like to take the "Ready for Review" articles and assign them to a specific *group* of reviewers and then anyone in that group can then a...
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A.J. Bouchard commented,
I love the possibilities this feature brings. Two questions so far: 1. Will a special tag be automatically added to the ticket to indicate a self-solve event? 2. In the Knowledge Capture app App Co...
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A.J. Bouchard commented,
Hi Jennifer! Thank you, that is very helpful. One follow up question: Will they then have access to the remainder of the Guide Admin menu? (Ex. Customize Design, Settings). Or will that be restricted?
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A.J. Bouchard commented,
If I give a user group publishing permissions, will they have access to the "Manage articles" menu so they can be part of the Team Publishing workflow? Or is that still only available to ...
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A.J. Bouchard commented,
Thanks @Ryan! Another question - Is there a toggle on the Admin side to enable or disable this feature for the KC app?
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A.J. Bouchard commented,
Will this feature be accessible from the side-bar KC app? Or only in the comment editor KC app?