A.J. Bouchard
- Total activity 91
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 65
- Subscriptions 18
Activity overview
Latest activity by A.J. Bouchard-
A.J. Bouchard commented,
Building on Krista's question from above. We would like to take the "Ready for Review" articles and assign them to a specific *group* of reviewers and then anyone in that group can then a...
-
A.J. Bouchard commented,
I love the possibilities this feature brings. Two questions so far: 1. Will a special tag be automatically added to the ticket to indicate a self-solve event? 2. In the Knowledge Capture app App Co...
-
A.J. Bouchard commented,
Hi Jennifer! Thank you, that is very helpful. One follow up question: Will they then have access to the remainder of the Guide Admin menu? (Ex. Customize Design, Settings). Or will that be restricted?
-
A.J. Bouchard commented,
If I give a user group publishing permissions, will they have access to the "Manage articles" menu so they can be part of the Team Publishing workflow? Or is that still only available to ...
-
A.J. Bouchard commented,
Thanks @Ryan! Another question - Is there a toggle on the Admin side to enable or disable this feature for the KC app?
-
A.J. Bouchard commented,
Will this feature be accessible from the side-bar KC app? Or only in the comment editor KC app?
-
A.J. Bouchard created a post,
More granular settings for "Agent comments via email are public by default" setting
Currently, the "Agent comments via email are public by default" option (Admin>Tickets>Comments) is a global setting that affects the entire instance. It's either toggled on or off. ...
-
A.J. Bouchard commented,
I have been following the discussion in these comments about the From: email address being more appropriate to the ticket, rather than a zendesk.com email address. Another aspect I'd like to bring...