Deidre Jones
secondary email address - deidre.jones@paysafe.com I am not a member of the Payolution Zendesk instance
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Total activity26
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Last activity
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Activity overview
Latest activity by Deidre Jones-
Deidre Jones commented,
Zendesk conditional fields doesn't allow me to add fields that are already used in separate conditions on the same form. Some of our workflows are status based. When a certain status is selected th...
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Deidre Jones commented,
Ramin, Thanks for the update. I think we have to hang in there with EAP for a while longer. I will follow up with our options. Thanks
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Deidre Jones commented,
Hi Ramin, That makes sense. I have to discuss with the business units to see what they want. At least I can give them options now. Thanks for the feedback.
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Deidre Jones commented,
Hi Ramin, Thanks for suggesting the app. I have installed and tested. Looks good to me. I think the chat agents will benefit from it. Answer Bot is definitely on the road map for the near futu...
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Deidre Jones commented,
Hi Ramin, Thanks for the feedback. So while we are piloting chat with a test account, when we open the chat window there's already text there as if it's been a continuous conversation (kind of has...
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Deidre Jones commented,
Hi Ramin I have the same request from some of our Chat pilot agents. "Can we have a pop up on our side showing suggested articles which could help to resolve the merchant’s problem?" The would lik...
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Deidre Jones created a post,
Operating Hours is displaying with Checkbox on or off
We have just implemented Chat on our production website and our business departments do not want to display the company operating hours right now in the chat window. It's funny that there's a chec...
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Deidre Jones commented,
Hello, We have just implemented Chat on our production website and our business department do not want to display the company operating hours right now. It's funny that there's a checkbox to Disp...
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Deidre Jones commented,
Is there a way to turn the chat history off? We are launching chat and see the history from our user test account. It looks really confusing. Can we have the option to turn off the History?
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Deidre Jones commented,
Hi Laura, Is there a way to update a checkbox based on group? For example, we have a form that has a checkbox field called "Reviewed by Risk" and the manager wants only Risk agents to be able to c...