Deidre Jones

1. Advice and troubleshooting
2. Zendesk Guide
3. Can I update a checkbox field by adding a tag?

Hi Laura,  Is there a way to update a checkbox based on group? For example, we have a form that has a checkbox field called "Reviewed by Risk" and the manager wants only Risk agents to be...

• View comment
• Deidre Jones
• Created May 23, 2018 16:54
• 0 votes

1. Using Support
2. Agent Guide
3. Creating and using customer lists (Professional Add-on and Enterprise Add-on)

Hi Jennifer,  I just installed the Survey Monkey app but when I click the icon in the side bar I get the message "The customer lists feature is required for this app. This feature is available...

• View comment
• Deidre Jones
• Created January 16, 2018 20:01
• 0 votes

1. Advice and troubleshooting
2. Email
3. Can I add custom ticket field values to email notifications?

How do I find the field ID for system fields. Looking for Subject field id

• View comment
• Deidre Jones
• Created October 10, 2017 23:30
• 0 votes

1. Community
2. Product Feedback - Support
3. Search Audit Log

Has there been any update on search capabilities for the audit log? 

• View comment
• Deidre Jones
• Created July 17, 2017 17:20
• 0 votes