Tom H.
- Total activity 37
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Activity overview
Latest activity by Tom H.-
Tom H. commented,
Oh. Disappointed. Submitted a support ticket 5 hours ago and haven't heard back yet. How long does it take? I was impressed with the support during the trial, not so much now that I'm a paying cust...
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Tom H. created a post,
Zendesk Support Chat Gone
Hi, I just finished my trial and decided to continue with the paid service. I have the "Team" level of service, I'm just a very small company. But it appears that the live chat support op...
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Tom H. commented,
Hmm, I tried implementing this in our custom Admin control panel that clients use, where we have the Web Widget installed and working, but, it doesn't work. I put it between <script></scri...
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Tom H. commented,
I would love if there was a way to auto-fill a custom field, such as the person's account number. Right now our clients have to fill that in themselves.
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Tom H. commented,
When I merge Ticket B into Ticket A, the content of Ticket B appears as an added comment from me in Ticket A. I'd rather that the comment appear in Ticket A from the person who originally sent Tick...
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Tom H. commented,
It would be great if there was a way to create a placeholder for the cursor in text boxes. So, if I have a template the cursor will be placed in the right location to continue typing your reply. Th...
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Tom H. commented,
Unfortunately the Javascript code in the thread that Joe linked to doesn't seem to work anymore. Added it to my New Request form, but the parameters are ignored. Too bad, I'd also really like this ...