Tom H.
- Total activity 38
- Last activity
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Activity overview
Latest activity by Tom H.-
Tom H. commented,
@Jake Holman: Is this issue still dead? Can you at least address the recent comments about this so that we can decide whether or not to stick with Zendesk who stubbornly refuses to fix this oversig...
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Tom H. commented,
Unfortunately, this doesn't seem to work anymore. Is there a new way of populating custom fields? This would be extremely useful.
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Tom H. commented,
Hmm, I tried implementing this in our custom Admin control panel that clients use, where we have the Web Widget installed and working, but, it doesn't work. I put it between <script></scri...
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Tom H. commented,
I would love if there was a way to auto-fill a custom field, such as the person's account number. Right now our clients have to fill that in themselves.
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Tom H. commented,
When I merge Ticket B into Ticket A, the content of Ticket B appears as an added comment from me in Ticket A. I'd rather that the comment appear in Ticket A from the person who originally sent Tick...
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Tom H. commented,
Weird that this isn't something that can be customized. The email people get who send in a request by email is "[Company Name] welcome email." Huh? Welcome email? It's not so much a welco...
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Tom H. commented,
It would be great if there was a way to create a placeholder for the cursor in text boxes. So, if I have a template the cursor will be placed in the right location to continue typing your reply. Th...
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Tom H. commented,
Unfortunately the Javascript code in the thread that Joe linked to doesn't seem to work anymore. Added it to my New Request form, but the parameters are ignored. Too bad, I'd also really like this ...