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Gasper Jubani

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Activity overview

Latest activity by Gasper Jubani
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    Gasper Jubani commented,

    Hey Marrit, the Tags field can not be set as a mandatory field, therefore your agents will not be forced to enter a value there. We overcame a similar issue to yours by creating a mandatory custom ...

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    Gasper Jubani commented,

    This is a great article. One question, is there a way I can force Zendesk to only send plain text email notifications by default?

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    Gasper Jubani commented,

    Thanks Sebastiaan for chiming in and the info. I am trying to build a process where when an end-user adds a predefined tag to their email certain triggers and automations will be activated. We only...

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    Gasper Jubani commented,

    +1 for this feature. I need to clean up my list of tags due to starting new automation process with new tags.

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    Gasper Jubani commented,

    Dears, I have enabled auto-tagging on my account because I need end users to be able to set tags on their tickets. When end users are using the formats: @**** and #**** none of this is working to c...

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    Gasper Jubani commented,

    Is there a way I can set to notify an email target with a plain text email?

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    Gasper Jubani commented,

    Just checking if anyone has found a solution to the issue mentioned above. Zendesk currently removes any support emails from showing on Cc, so not easy at all to setup any rules for creating multip...

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    Gasper Jubani commented,

    @Robin, the numbers here do not represent at all how serious this issue is. We all have landed here after we have discovered this flawed on the system. There are many Zendesk users out there that h...

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    Gasper Jubani commented,

    Thank you Dan for the time you took on this. I will definitely give it a try,

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    Gasper Jubani created a post,

    Trigger to set user on Cc as requester.

    Answered

    Dears, we use Zendesk to support internal store staff with their HR queries. We have two processes for stores to submit their tickets. 1. Using Okta to login to the app and filling the Zendesk tick...