Avatar

Jon Bolden

  • Total activity
    16
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    1
  • Subscriptions
    4

Activity overview

Latest activity by Jon Bolden
  • Avatar

    Jon Bolden commented,

    @Camila Ribeiro Leao Santos Bom dia. Talvez seja porque você está usando o sandbox e não uma conta zendesk típica. Você já criou um tíquete com a equipe de suporte do Zendesk? Boa sorte.

  • Avatar

    Jon Bolden created a post,

    Keyboard Trap on Help Center Search autocomplete suggestions

    There is a keyboard trap that fails accessibility tests for the Help Center / Guide search autocomplete / suggestions. When a user is tabbing through autocomplete results, they cannot get out of it...

  • Avatar

    Jon Bolden created a post,

    Detect if live chat is available on guide?

    I would like to hide an HTML trigger on GUIDE for the web widget altogether if no available agents are signed into chat and chat is not available. There's a way to check departments and typically i...

  • Avatar

    Jon Bolden commented,

    If anyone else was going crazy wondering why a custom variable with the type:text was returning this error: The property '#/settings/8/variables/0' of type object did not match any of the required...

  • Avatar

    Jon Bolden commented,

    The example of showing tickets on the homepage was never what I was asking about, it was just an example. Obviously Zendesk does not provide a way to do Authenticated API requests on the Help Cente...

  • Avatar

    Jon Bolden commented,

    Yes, exactly but some API calls require authentication. So it looks like there’s no way to fully use the API with JavaScript on the help center without a third-party server?

  • Avatar

    Jon Bolden commented,

    Thanks Joseph. I guess I’m confused, Zendesk’s API doesn’t allow the API to do simple things like get a list of user tickets on the homepage without building a separate app and hosting it on a thir...

  • Avatar

    Jon Bolden commented,

    This is an arbitrary example, so ignore the purpose. What I really need to know is if this javascript/jQuery API call is doable to have publicly displayed in the script.js or another publicly acces...

  • Avatar

    Jon Bolden commented,

    Is encoding the token a solution like suggested here?https://develop.zendesk.com/hc/en-us/community/posts/360001643127-Using-jquery-ajax-call-to-access-zendesk-API

  • Avatar

    Jon Bolden commented,

    Ok, I think I'm not understanding then. For example, if I wanted to utilize a script like this using Zendesk's API: https://develop.zendesk.com/hc/en-us/community/posts/360001644428-Update-Ticket-v...