BJ

1. Community
2. Feedback on Explore
3. Agent "Total Online Time" reporting.

This is a report we're also looking for within Explore. More specifically, I'd like to know what time an agent logged on each day, how many hours they were available, away or offline. The ability t...

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• BJ
• Created April 04, 2019 16:29
• 3 votes

1. Community
2. Feedback on Talk
3. Zendesk Talk: Allow Reporting on Agent Availability

I also would really like to have this data where we could review for a set period of time. Having to grab it manually every day is not ideal. Can you provide an update on this request?

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• BJ
• Created April 02, 2019 23:23
• 2 votes