Eric Shen
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Total activity172
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes0
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Subscriptions156
Activity overview
Latest activity by Eric Shen-
Eric Shen created an article,
Release Notes thru 2017-07-21
Zendesk Support New On "Ticket not saved" growl, changed "Fix this" call to action to "Close" when user has "Stay on ticket" selected in settings. While editing a ticket form, agents now see ic...
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Eric Shen created an article,
Release Notes thru 2017-07-28
Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ----------------------------------------------------------------------------------------------------------...
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Eric Shen created an article,
Release Notes thru 2017-08-04
Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ----------------------------------------------------------------------------------------------------------...
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Eric Shen created an article,
Release Notes thru 2017-08-11
Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ----------------------------------------------------------------------------------------------------------...
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Eric Shen created an article,
Release Notes thru 2017-08-18
Zendesk Support New Nothing this week. Fixes/Updates Nothing this week. -----------------------------------------------------------------------------------------------------------------...
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Eric Shen created an article,
Release Notes thru 2017-08-25
Zendesk Support New Nothing this week. Fixes/Updates If the subject field had no content, For end-users → Visible was disabled, or the field was deactivated altogether, we displayed a por...
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Eric Shen created an article,
Release Notes Through 2018-11-30
Zendesk Chat New [Web Widget] EAP - Add support for messaging channels on the offline form for Web Widgets using the integrated Chat experience. Fixed [Dashboard] Fixed styling issues for age...
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Eric Shen created an article,
Release Notes Through 2018-12-07
Zendesk Chat New [Web Widget] Limited Availability: Integrated Chat Experience. Learn more [Web SDK] v1.6: Added bulk add/removeTags API. Learn more [Web SDK] v1.6: Added support for structur...
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Eric Shen created an article,
Release Notes Through 2018-12-14
Zendesk Chat New [Dashboard] New revamped UI of Real Time Chat Monitor has been released to 5% of Enterprise Plan customers. It is only a UI change. There is no change in the functionality or me...
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Eric Shen created an article,
Release Notes Through 2018-12-21
Zendesk Connect Fixed/Updated Fixed a bug impacting new sign-ups Zendesk App Marketplace New: Unbabel Chat Translate () Unbabel Chat Translate helps you understand and be understood by yo...