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Eric Shen

  • Total activity 234
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Activity overview

Latest activity by Eric Shen
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    Eric Shen created an article,

    Release Notes thru 2017-07-21

    Zendesk Support New On "Ticket not saved" growl, changed "Fix this" call to action to "Close" when user has "Stay on ticket" selected in settings.  While editing a ticket form, agents now see ic...

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    Eric Shen created an article,

    Release Notes thru 2017-07-28

    Zendesk Support   New Nothing new this week.   Fixes/Updates Nothing this week. ----------------------------------------------------------------------------------------------------------...

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    Eric Shen created an article,

    Release Notes thru 2017-08-04

    Zendesk Support   New Nothing new this week.   Fixes/Updates Nothing this week. ----------------------------------------------------------------------------------------------------------...

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    Eric Shen created an article,

    Release Notes thru 2017-08-11

    Zendesk Support   New Nothing new this week.   Fixes/Updates Nothing this week. ----------------------------------------------------------------------------------------------------------...

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    Eric Shen created an article,

    Release Notes thru 2017-08-18

    Zendesk Support   New Nothing this week.  Fixes/Updates Nothing this week. -----------------------------------------------------------------------------------------------------------------...

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    Eric Shen created an article,

    Release Notes thru 2017-08-25

    Zendesk Support New Nothing this week.  Fixes/Updates If the subject field had no content, For end-users → Visible was disabled, or the field was deactivated altogether, we displayed a por...

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    Eric Shen created an article,

    Release Notes Through 2018-11-30

    Zendesk Chat New [Web Widget] EAP - Add support for messaging channels on the offline form for Web Widgets using the integrated Chat experience. Fixed [Dashboard] Fixed styling issues for age...

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    Eric Shen created an article,

    Release Notes Through 2018-12-07

    Zendesk Chat  New [Web Widget] Limited Availability: Integrated Chat Experience. Learn more [Web SDK] v1.6: Added bulk add/removeTags API. Learn more [Web SDK] v1.6: Added support for structur...

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    Eric Shen created an article,

    Release Notes Through 2018-12-14

    Zendesk Chat New [Dashboard] New revamped UI of Real Time Chat Monitor has been released to 5% of Enterprise Plan customers. It is only a UI change. There is no change in the functionality or me...

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    Eric Shen created an article,

    Release Notes Through 2018-12-21

    Zendesk Connect Fixed/Updated Fixed a bug impacting new sign-ups Zendesk App Marketplace New: Unbabel Chat Translate () Unbabel Chat Translate helps you understand and be understood by yo...