Eric Shen commented,
Hi Stanislav, I've gone ahead and fixed this for you and you should now be associated properly to the organization that is associated to the app you've published. Try logging in again and let us k...
Eric Shen commented,
Hi Mick, You should be able to check if an app is currently active or disabled by accessing the app installations endpoint here. There "enabled" value indicated if the app is active or d...
Eric Shen created an article,
The Agent Notification app enables Zendesk administrators to broadcast messages to some or all of your Zendesk agents. Quickly let your team know about an outage, invite the team out to...
Eric Shen commented,
Hi Rohini, You do have the ability to open a ticket in an agent's browser, assuming you know the agent ID that you want to pop it open for. That endpoint is documented here: https://developer.ze...
Eric Shen commented,
Hey Aaron, Let me create a ticket for you to see if that is indeed a bug. I do know that right now, the information you're looking for is stored in the metadata under the ticket audits (https://d...
Eric Shen commented,
Hey Aaron, Are you looking for the Twitter message ID or the Twitter handle of the user?
Eric Shen commented,
I've gone ahead and had this removed for you. Be mindful of this!
Eric Shen created an article,
Now that the Microsoft Dynamics CRM section is complete , it's time to configure the Zendesk data display of Microsoft Dynamics CRM information. Once again, in your Microsoft Dynamics CRM insta...
Eric Shen created an article,
After you have completed Part 1: Installing the Zendesk for Microsoft Dynamics CRM as a module in Microsoft Dynamics CRM , you are ready to configure the Zendesk web service on ...
Eric Shen created an article,
Overview Welcome to the official getting started guide for the Zendesk for Microsoft Dynamics CRM integration. The Zendesk for Microsoft Dynamics CRM close...