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Eric Shen

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Latest activity by Eric Shen
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    Eric Shen created an article,

    Using the Zendesk Agent Notification App

    The Agent Notification app enables Zendesk administrators to broadcast messages to some or all of your Zendesk agents. Quickly let your team know about an outage, invite the team out to...

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    Eric Shen created a post,

    Using SurveyMonkey to collect satisfaction responses

    We're sure you already know about Zendesk satisfaction ratings, but what if you want to capture more beyond a "good" or "bad" rating?  Did you know that you can use SurveyMonkey...

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    Eric Shen created an article,

    Zendesk for HootSuite

    We released some updates to our HootSuite integration. Check it out -- here’s what’s new! Create Zendesk tickets from Tweets As part of this release we are i...

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    Eric Shen created an article,

    Introducing TymeShift for Zendesk!

    Install TymeShift! 1) To get started, visit: TymeShift.Com 2)  Click on "Get Started" 3)  On the sign-up form, fill out your Zendesk credenti...

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    Eric Shen created an article,

    Zendesk and edocr Integration

    Before you can activate the edocr widget for Zendesk, make sure the email address of your edocr.com account and primary email address of your Zendesk account are the same. Otherwise, the w...

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    Eric Shen commented,

    Hi Grant and Mike, While we don't have immediate plans for this, it is something that is on our radar for an integration.  We definitely do have a list of products that we want to integrate with a...

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    Eric Shen created an article,

    Setting up SAML single sign-on with Okta (Professional and Enterprise)

    Okta supports single sign-on for Zendesk using SAML (Secure Assertion Markup Language). For many of the settings used to configure single sign-on in Okta, you'll find much more detailed informatio...