Eric Shen
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Last activity
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Activity overview
Latest activity by Eric Shen-
Eric Shen created an article,
Installing and using the Agent Notification App
The Agent Notification app enables specific Zendesk users to broadcast messages to some or all of your Zendesk agents. An administrator can specify what groups can broadcast messages from within t...
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Eric Shen created a post,
Using SurveyMonkey to collect satisfaction responses
We're sure you already know about Zendesk satisfaction ratings, but what if you want to capture more beyond a "good" or "bad" rating? Did you know that you can use SurveyMonkey in your Zendesk to ...
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Eric Shen created an article,
Zendesk for HootSuite
We released some updates to our HootSuite integration. Check it out -- here’s what’s new! Create Zendesk tickets from Tweets As part of this release we are ...
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Eric Shen commented,
Hi Grant and Mike, While we don't have immediate plans for this, it is something that is on our radar for an integration. We definitely do have a list of products that we want to integrate with a...
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Eric Shen created an article,
Setting up SAML single sign-on with Okta
Fastpath: Admin Center > Security > Single sign-on Okta supports single sign-on for Zendesk using SAML (Secure Assertion Markup Language). For many of the settings used to configure single sign...