Avatar

Eric Shen

Zendesk team member
  • Total activity
    184
  • Last activity
  • Member since
  • Following
    1 user
  • Followed by
    2 users
  • Votes
    0
  • Subscriptions
    179

Activity overview

Latest activity by Eric Shen
  • Avatar

    Eric Shen created an article,

    Installing and using the Agent Notification App

    The Agent Notification app enables specific Zendesk users to broadcast messages to some or all of your Zendesk agents. An administrator can specify what groups can broadcast messages from within t...

  • Avatar

    Eric Shen created a post,

    Using SurveyMonkey to collect satisfaction responses

    We're sure you already know about Zendesk satisfaction ratings, but what if you want to capture more beyond a "good" or "bad" rating?  Did you know that you can use SurveyMonkey in your Zendesk to ...

  • Avatar

    Eric Shen created an article,

    Zendesk for HootSuite

    We released some updates to our HootSuite integration. Check it out -- here’s what’s new! Create Zendesk tickets from Tweets As part of this release we are ...

  • Avatar

    Eric Shen commented,

    Hi Grant and Mike, While we don't have immediate plans for this, it is something that is on our radar for an integration.  We definitely do have a list of products that we want to integrate with a...

  • Avatar

    Eric Shen created an article,

    Setting up SAML single sign-on with Okta

    Fastpath: Admin Center > Security > Single sign-on Okta supports single sign-on for Zendesk using SAML (Secure Assertion Markup Language). For many of the settings used to configure single sign...