Thibault
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Last activity
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Activity overview
Latest activity by Thibault-
Thibault commented,
This is likely when the widget insert its own header but in your case it might be displayed behind yours while still expanding it. Try collapsing your "Zendesk Admin header", you'll probably see it.
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Thibault commented,
I really agree with Craig Willis on being able to exclude certain tags from the AnswerBot suggestion. My main pain point is the following: @AODocs we use the knowledge base to publish our Release N...
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Thibault commented,
I feel your struggle Jacob, we had and still have the same situation. We did a few things to overcome the issue. 1. definitely Light Agents to the whole sales team. It brings transparency and allow...
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Thibault commented,
Hi Darren, to add additional languages, you can modify the property by adding or removing languages: includedLanguages: 'es,fr,it,ja,pt,en,sv,de', The list of language parameters can be found here:...
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Thibault created a post,
Insert Google Translate widget to your Helpcenter
If manually translating 250 articles of your help center to 6 different (or more) languages is not an option for you, here is a quick guide on how to insert the free Google translate widget to yo...
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Thibault commented,
So you can use the tags on the article to suggest the answer bot to use some. It would be great to be able to use the tags to exclude tags as well. For example, the Bot is over-matching answers on ...
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Thibault commented,
Nice one! I tried to hide more than one category with the {{#isnt name 'Getting Started' 'Product Updates'}} but I couldn't find the right syntax. Only way I manage was like that: {{#isnt name 'G...
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Thibault commented,
Hi, if the checkbox "Also send blablabla ..." is unchecked and that we create the users via APIs. The users should not receive welcome emails, correct?