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Erika Camille Sundian

  • Total activity 153
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Activity overview

Latest activity by Erika Camille Sundian
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    Erika Camille Sundian commented,

    Hello, There's no limit on the number of tags that can be added. However, there is a limit on the total number of characters allowed in the Tags field. This field supports up to 5096 characters. Af...

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    Erika Camille Sundian commented,

    Hi there, Welcome to the Zendesk online Community! At this time, Zendesk does not provide a way of automatically changing the requester set on a ticket, either through Triggers or Automations. In o...

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    Erika Camille Sundian commented,

    Hi David Louw, For Help Center content, at the moment there are no native settings or prebuilt Zendesk tool to export articles list. We recommend using Help Center API's to export data. For more in...

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    Erika Camille Sundian commented,

    Hi there Sara Milton, Can you confirm if this is what you are looking for the option to ban IP addresses in ZenDesk Support (not Chat)? You may also consider using the whitelist and blacklist to co...

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    Erika Camille Sundian commented,

    Hi Grant Foster, To make sure that we are on the same page, can you share a screenshot of what you are referring to please?Any additional information you can provide as well is appreciated. :)

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    Erika Camille Sundian commented,

    Hi Mike Riforgiate, As per checking, we do not have any ongoing issue related to this. I would highly recommend you to advise the user to try clearing their browser's cache and cookies first then t...

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    Erika Camille Sundian commented,

    Hello Ben Rosenberg,  I saw you got some assistance with this in a private ticket and it's now solved, but let us know if there's anything else we can help you with or you may also follow up in tha...

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    Erika Camille Sundian commented,

    Hi Mike P, I understand you would like to be able to share your dashboard to your whole organisation but would prefer that only few users will receive an email invitation. At the moment, there isn'...

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    Erika Camille Sundian commented,

    Hello fellownarrator, Yes, It's possible! You can simply add it as a data filter. For instructions on how to you can check out this article: Adding interactive dashboard widgets Let me know if you ...

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    Erika Camille Sundian commented,

    Hello Joan Prieto,  I tried Simulate Visitor on my test account and it works as expected. I would highly recommend you to clear your browser's cache and cookies first - Options to clear cache and c...