Erika Camille Sundian
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Total activity333
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Last activity
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Activity overview
Latest activity by Erika Camille Sundian-
Erika Camille Sundian commented,
Hello Denis, Could you clarify your question a bit for me or give more detail on what you're trying to do? Any additional information you can provide is appreciated. Thanks in advance! :)
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Erika Camille Sundian commented,
Hey Damien, At the moment, Zendesk does not provide a traditional BCC functionality - this is elaborated on in more detail in this article Why can't I BCC? If you need to notify a particular email ...
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Erika Camille Sundian commented,
Hey Taylor, It's the system's design to detect dropped chats. The only factor it is looking at is if the chat session ended with the customer's last message and then it will be treated as dropped. ...
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Erika Camille Sundian commented,
Hey Michael, We are so sorry that we have not gotten back to you here, and are so grateful for your patience in this extraordinary business climate! I can see you have raised a ticket about this in...
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Erika Camille Sundian commented,
Hi Ste, Upon reviewing this article, it says here that you need to locate the DNS records (located outside of Zendesk) for your Support address, then click See details to see the domain verificatio...
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Erika Camille Sundian commented,
Hey Tushar, What happens when you manually set the status of the agent to online? Can you share screenshots of what you see when agents are login? Thank you in advance!
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Erika Camille Sundian commented,
Hello Rick, I'm sorry! I'm not sure if I understand your question. Could you clarify your question a bit for me? Screenshots would really help. Thanks in advance! :)
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Erika Camille Sundian commented,
Hello Gavin, Sorry to see you've been running into issues here. I can see you have raised a ticket about this internally and someone from our team is already assisting you. If you have further ques...
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Erika Camille Sundian commented,
Thanks for the feedback and for sharing the thread here, Jeremy! If you have other questions don't hesitate to ask. :)
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Erika Camille Sundian commented,
Hello Tushar, We are so sorry that we reply just now, and are so grateful for your patience in this extraordinary business climate. Just to clarify, do you mean that the Zendesk chat widget is hid...