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Israel Gonzalez

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Activity overview

Latest activity by Israel Gonzalez
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    Israel Gonzalez commented,

    Is there an update on zopim legacy chat accounts being migrated to zendesk chat? zopim/zendesk chat is the only item on our tech stack that doesn't support sso. I believe the newer versions of zend...

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    Israel Gonzalez commented,

    Hi Brett, I had already tried white-listing the domain name the emails are coming from but that didn't help. Would this be a bug or this part of the normal use case? I would think that the white-li...

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    Israel Gonzalez commented,

    Any update on how to get NetSuite message to show up? I have the same case as previous users. 1.) We have customers that send in their Purchase Orders via email and they get stuck in the suspended ...

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    Israel Gonzalez commented,

    Surprised this isn't supported. Would like emails from specific email address assigned to specific user. Surprised it's not even possible to select specific customer as an option even if they alrea...

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    Israel Gonzalez commented,

    Wanted to report on some additional findings with operating hours. It looks like if an agent is logged in outside of business hours, operating hours are overridden. So any automated triggers that r...

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    Israel Gonzalez created a post,

    Get custom field value from browser

    I have a custom Google Chrome extension that we use internally for use across multiple websites. One use case that I have is that when on a zendesk ticket we click the button and it opens the corre...