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Israel Gonzalez

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  • Total activity 22
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Activity overview

Latest activity by Israel Gonzalez
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    Israel Gonzalez commented,

    1. Chat
    2. ...
    3. Chat basics
    4. Determining your Zendesk Chat account version

    Is there an update on zopim legacy chat accounts being migrated to zendesk chat? zopim/zendesk chat is the only item on our tech stack that doesn't support sso. I believe the newer versions of zend...

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    • Israel Gonzalez
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    Israel Gonzalez commented,

    1. Support
    2. ...
    3. Email
    4. Causes for ticket suspension

    Hi Brett, I had already tried white-listing the domain name the emails are coming from but that didn't help. Would this be a bug or this part of the normal use case? I would think that the white-li...

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    Israel Gonzalez commented,

    1. Support
    2. ...
    3. Email
    4. Causes for ticket suspension

    Any update on how to get NetSuite message to show up? I have the same case as previous users. 1.) We have customers that send in their Purchase Orders via email and they get stuck in the suspended ...

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    • Israel Gonzalez
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    Israel Gonzalez commented,

    1. Support
    2. ...
    3. Web Widget
    4. Can I remove the error about open source software from the console?

    Please remove ASAP. Not sure what the logic is for having it there in the first place. I like keeping a clean console on our site, this is triggering my OCD and causing a mental breakdown. Thanks!

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    • Israel Gonzalez
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    • 1 vote
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    Israel Gonzalez commented,

    1. Community
    2. Feedback on Support
    3. Trigger Conditions: Sender email address

    Surprised this isn't supported. Would like emails from specific email address assigned to specific user. Surprised it's not even possible to select specific customer as an option even if they alrea...

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    • Israel Gonzalez
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    Israel Gonzalez commented,

    1. Chat
    2. ...
    3. Setting up Zendesk Chat
    4. Creating a schedule with operating hours (Professional and Enterprise)

    Wanted to report on some additional findings with operating hours. It looks like if an agent is logged in outside of business hours, operating hours are overridden. So any automated triggers that r...

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    Israel Gonzalez created a post,

    Get custom field value from browser

    1. Community
    2. Support Q&A

    I have a custom Google Chrome extension that we use internally for use across multiple websites. One use case that I have is that when on a zendesk ticket we click the button and it opens the corre...

    • Israel Gonzalez
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    • 2 followers
    • 1 comment
    • 0 votes
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    Israel Gonzalez commented,

    1. Community
    2. Support Q&A
    3. Monitoring Agents/Admins Sign-in's/Sign-out's

    Any plan to include this in the future yet? I logged in to see what our most popular chat times are and found two issues. 1.) I cannot get a last X days view of an hourly view of the most popular t...

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    • Israel Gonzalez
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    • 1 vote