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Valeriy Shchetko

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Latest activity by Valeriy Shchetko
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    Valeriy Shchetko commented,

    1. Support
    2. ...
    3. Tickets
    4. How are ticket channels defined across Zendesk?

    Hello Brett,Yep, is was done manually.I got this from the person who's responsible for macrosIn an event from ticket created on 7th of August this row is not present at all, only user agent, IP add...

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    • Valeriy Shchetko
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    Valeriy Shchetko commented,

    1. Support
    2. ...
    3. Tickets
    4. How are ticket channels defined across Zendesk?

    Hello,Just noticed that one specific macro turned from "web" to "api" channel somewhere between 7th and 13th of August this year. It's quite simple and used mostly to fire some triggers. The proble...

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    Valeriy Shchetko created a post,

    Forwarding spam emails to Zendesk

    Answered
    1. Community
    2. Support Q&A

    Hello,I work in an organisation which is providing service to lots of unknown people and we are forwarding emails from several corporate GMail accounts to our Zendesk instance. Couple of days ago w...

    • Valeriy Shchetko
    • Edited
    • 5 followers
    • 6 comments
    • 2 votes