Lisa S
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Last activity
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Recent activity by Lisa S-
I really think it should be possible to reinstate a deleted agent - I understand the restrictions according to data privacy for end users - reinstating a mistakenly deleted agent wouldn't breach th...
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Hi, Please could you update specifically on multiple email templates? As a multi-brand platform this would be a logical feature. Thanks,Lisa
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Hi, Is it possible to reply to the original tweeter and @ another Twitter account to reply to more than one twitter account in one ticket?Thanks,Lisa
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Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.
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Thanks Brett - can you suggest another approach to allow for multi-language support in the email template?
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Hey,Is it possible to use dynamic content or another approach within the email template to show the header and footer in multiple languages. Thanks,Lisa
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Hey Brett, Ok, thanks a lot, Lisa
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Amazing! Thanks @Brett :)
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Is it possible to tag skipped tickets with a custom tag we can then report on? Thanks,Lisa
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Hi, Is it possible to tag follow up tickets with a custom tag? We need to do this to ensure that follow up tickets with a particular ticket source are excluded from a custom view we've built. Thank...