Lisa S

1. Support
2. ...
3. Tickets
4. Multibrand known issues

Hi,Restricted access to Branded Help Centre's would add real value; Customer branded end-users should be able to access the Customer HC only and Partner branded end-users should be able to access t...

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• Lisa S
• Created June 25, 2018 07:38
• 3 votes

1. Community
2. Feedback on Support
3. Enable dynamic content in the email template

Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.

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• Lisa S
• Created March 01, 2019 19:05
• 2 votes

1. Community
2. Feedback on Explore
3. Explore report on macro usage

+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.Any idea if/when this will be reconsidered?

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• Lisa S
• Created December 14, 2020 10:15
• 1 vote

1. Community
2. Feedback on Support
3. Enable skipping pages on skills match view

Hey Barry, Thanks a lot for your response - that looks like a great EAP. Can we request to be added to that, please? If not, when will the release be made generally available? Thanks a lot, Lisa

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• Lisa S
• Created July 28, 2020 11:48
• 1 vote

1. Support
2. ...
3. Tickets
4. Multibrand known issues

Hi, Please could you update specifically on multiple email templates? As a multi-brand platform this would be a logical feature. Thanks,Lisa

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• Lisa S
• Created April 15, 2019 07:47
• 1 vote

1. Support
2. ...
3. Users, groups, and organizations
4. How can I view a list of my suspended end users without exporting?

Hi there, Is it possible to see at least the date of suspension for a known suspended user? However, not from the list, as the list is not searchable, but from within the user's profile. Thanks, Lisa 

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• Lisa S
• Created June 05, 2018 15:26
• 1 vote

1. Community
2. Support Q&A
3. Dual actions disrupting ticket events and data

Hey Chandra, I did reach out to Zendesk, yes. Their response was that dual actions occur and cause this.  I reached out here as we need to do what we can to ensure this doesn't happen - looking for...

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• Lisa S
• Created January 20, 2021 09:47
• 0 votes

1. Community
2. Support Q&A
3. Dual actions disrupting ticket events and data

Hey Chandra, That trigger doesn't include an action to alter the ticket reason, no. Its only action was to push a message to target (it's been deactivated since). Yeah, our automations are generall...

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• Lisa S
• Created January 19, 2021 15:10
• 0 votes

1. Community
2. Support Q&A
3. Dual actions disrupting ticket events and data

Hey Chandra, Thanks a lot :) 2 screenshots attached:- Tickets events being updated to remove the ticket reason and recipient after the fire of the automation to close the ticket. - The action on th...

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• Lisa S
• Created January 14, 2021 16:51
• 0 votes

1. Community
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Add article link to viewed info

Hey Tim, You're welcome! Is the 'side bar app' different to the panel image I attached above? I'm not sure I understand exactly what you mean. Thanks. I realised that after submitting the feedback ...

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• Lisa S
• Created January 11, 2021 14:09
• 0 votes